Should Pepsi reconsider its long-term focus on the youth market for the company's signature brand?
For decades, PepsiCo, the largest food company in the United States, marketed its Pepsi-Cola brand with a primary focus on the youth demographic, leveraging advertisements featuring teens and young adults. However, sales of the brand struggled; the company had seen its market share erode over the 2010s, dropping even faster than the overall cola segment. Amidst this backdrop, Todd Kaplan, PepsiCo's new Chief Marketing Officer for U.S. Pepsi, faced the challenge of revitalizing the brand:
Youth Targeting: Persist with Pepsi's traditional approach of appealing to youth, despite the drop in youth consumption of cola products and the inherent risks of marketing missteps. Look for new users to drink their brand.
Increasing Share of Wallet: Look to increasing consumption among existing customers, regardless of their age.
Kaplan's team considered the options. What marketing strategy should Pepsi take to improve its brand position? Would Pepsi reconsider its long-term focus on the youth market for the company's signature brand? If so, what options would succeed in the market as well as with a skeptical internal audience?