Public discourse often framed artificial intelligence (AI) as a threat to jobs and livelihoods. Yet in the social-services sector, AI held the potential to raise pay and ease workloads for frontline care teams. This insight was not lost on the team at Lawrence Hall.
Founded in 1865, Lawrence Hall had grown into a leading child and family services agency in Chicago, providing foster and residential care for youth. Originally an orphanage, it evolved through eras of social and technological change into a trauma-informed non-profit with programs for young people across the city.
Central to its model: residential facilities where young people (ages 8–21) lived and received round-the-clock support. Best practice in child welfare was to keep youth safely in family or family-like settings, reserving residential care as a last-resort intervention. Yet in the U.S., more than 30% of teenagers in foster care were housed in group or institutional settings. Once in residential care, the average youth had little chance at adoption. Of those older than 13, nearly half remained in state custody until “aging out” of the system at age 21.
For youth in residential care, enduring, supportive adult relationships are among the strongest predictors of positive outcomes. Yet the child welfare system was plagued by employee turnover. Residential staff managed heavy caseloads and administrative demands, while earning modest wages in resource-constrained facilities. The ensuing cycle of departures came at a substantial cost to children and the agencies that served them.
Generative AI stood to shift this dynamic by reducing administrative burden for both the care team and back-office departments. The result would be a double dividend: care teams could spend more quality time with the young people they serve, while money saved from back-office automation boosted their compensation.
The executive team—Kara Teeple (Chief Executive Officer), Sean McGinnis (Chief Program Officer), and Devan Hughes (Chief Financial Officer)—met to strategize. Some sectors could afford speculative AI experimentation, but foster agencies could not. Per-resident reimbursement rates were capped by state policy, and any additional costs had to be covered by grants or individual donors. The agency would need to select a narrow set of high-yield use cases.
The executive team identified residential facilities as an optimal starting point. This setting was home to the full spectrum of agency personnel, from case managers and therapists to child-care aides and administrative staff. Insights from this environment could later be applied across Lawrence Hall’s broader continuum of care. The executive team resolved to pilot AI tools at two residential programs: a campus for youth aged 8–17 and a transitional living program for adolescents aged 17–21.
But which personnel or departments were best suited for the pilot? Should the rollout differ for each program? To answer this, the team needed to map costs to each program, identify which AI deployments were likely to deliver the greatest efficiency, and model resource reallocation across the care team.