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Featured case studies by Yale on Healthcare

The facade of the Mayo Clinic

Design at the Mayo Clinic

Healthcare, Innovation & Design, Leadership & Teamwork, Social Enterprise

In the early 2000s, Mayo Clinic physician Nicholas LaRusso began asking himself a question: if we can test new drugs in clinical trials, can we also test new kinds of doctor-patient interactions? Although over the last 50 years there had been enormous advances in diagnosing and treating disease, the systems of delivering health care had changed little. In fact, new tests, treatments, and procedures meant that the health care experience had become increasingly complex for provider and patient alike...

Facade of Yale New Haven Hospital

Hip and Knee Replacement at YNHHS

Competitor/Strategy, Healthcare, Leadership & Teamwork, Operations, Social Enterprise 

Working with hospital system administrators, Dr. Mary O’Connor, the director of the Center for Musculoskeletal Care at Yale School of Medicine and Yale New Haven Hospital, looked to change the way hip and knee replacements (arthroplasty) were done in the Yale New Haven Health System. The team from the System fashioned a plan that coupled reduced vendor costs with quality improvements to...

Ball and stick model of a molecule


Ethics & Religion, Healthcare, Law & Contracts, State & Society

In 2001, Jon Soderstrom, Director of Yale’s Office of Cooperative Research, found himself in the midst of a maelstrom of negative publicity. Yale's patent on the drug Zerit had become the target of international activists and campus protests. Protestors asserted that the patent and Yale's licensing of the pharmaceutical to Bristol-Myers Squibb (BMS) was preventing low-cost generics from…