Skip to main content

The Yale Global Executive Leadership Program Blog

How to Organize a Non-Profit Association

"It seems that non-profit board members, at least subconsciously, consider it as important to be good hosts and hostesses, as it is to be good fiduciaries."

Customers are Humans, First and Foremost

In a global & digitally disrupted world where information asymmetry is virtually non-existent; as organizations continue to invest heavily on IT & sophisticated CRM systems, they tend to forget that customers are humans first and foremost