Yale School of Management

Center for Customer Insights

Advancing the frontiers of consumer understanding

Colloquium on Marketing Leadership

The Business of Experience with Phil Davis ’85

May 4, 2021, 12:00 p.m. – 12:40 p.m. EDT

Phil Davis ’85, Executive Fellow at Yale SOM and  a Managing Director at Accenture Strategy, will join us on April 21  as guest speaker in our Colloquium on Marketing Leadership series. 

80% of CEO's feel the need to deeply reimagine how they engage and treat their customers.   To do so, organizations are aligning purpose, end-to-end customer obsession, and employee engagement.  This ground shift will require future leaders to think beyond functional or operational excellence and view their roles through the lens of the customer.  The difficulty is how to balance the need for empathy and purpose with the organization’s business model.  In his talk, Phil will investigate how to create a competitive advantage during a time of liquid expectations. 

This event is open to Yale students and alumni and registration is required. 

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Photograph of Phil Davis

Phil Davis '85

Managing Director at Accenture Strategy

Phil is a Managing Director and a leader in Accenture’s Customer practice. Phil has over 25 years of strategy consulting experience focused on customer-centered growth and broad-scale business transformation. Phil has led customer experience...

Phil is a Managing Director and a leader in Accenture’s Customer practice. Phil has over 25 years of strategy consulting experience focused on customer-centered growth and broad-scale business transformation. Phil has led customer experience improvement and transformation across Travel, Industrials, Software & Platforms, Banking & Payments, Technology, and Telecommunications industries for clients across North America, Europe and Australia. Based in San Francisco, Phil serves both established and emerging growth companies. Prior to joining Accenture, Phil has helped reshape business operations and strategy consulting organizations at Visa, Bearingpoint, and Citibank. As Partner at Bain & Co., Phil led west coast financial services helping to grow the value of client customer franchises – and therefore the businesses themselves. He believes now, more than ever, that purpose-centered, innovation-enabled enterprises will lead growth in human terms around experience, diversity, and sustainability. Phil received an MBA from the Yale School of Management with a concentration in Strategy and Finance and a BA in Economics from University of Pennsylvania. Currently, Phil is a member of Yale SOM’s Board of Advisors and has served on numerous educational and social service non-profit boards.