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Classroom and Event Support Specialist, Information Technology

Detailed Job Listing:

JOB FAMILY: CLERICAL AND TECHNICAL

STARS Requisition: 86866BR
University Job Title: Classroom and Event Support Specialist
Department Job Title: Classroom and Event Support Specialist
Grade: D

Position Focus: 

The Classroom and Event Support Specialist is responsible for ensuring that all classroom equipment is in place and the rooms are ready for their planned use. Provide an extremely high level of support to faculty in the classroom and provide front of house support for events. This position reports to the Director of Media Services Delivery and supervised by the Lead Media Control Center and Production Lead Specialists. Schedule is Tuesday - Friday 9:30 a.m. to 6:00 p.m. and Saturday 7:00 a.m. to 3:30 p.m.

Essential Duties: 

  1. Provide high-level media services support to faculty, staff and students in all classroom and event spaces.
  2. Assist with events and conferences as front of house support, including assisting with presentation materials, mike setups, etc.
  3. Assist faculty, staff, and students with translation equipment for classes, events, and conferences that require translation. Event duration can run several weeks and requires working closely with event organizer to manage all media related tasks.
  4. Keep detailed log of classroom event activities as directed.
  5. Responsible for daily inspections of classroom and event spaces to ensure all systems are operating properly, equipment is in proper place, and any items missing are replaced.
  6. Identify and troubleshoot complex media systems for classrooms and all event spaces.
  7. Train and assist faculty, students, and staff with classroom technology and portable equipment use.
  8. Assist Media Control Center and Studio as directed.
  9. Assist with in-class presentation issues.
  10. Setup, operate, and troubleshoot audiovisual equipment such as portable PA, microphones, and cameras.
  11. Assist with general maintenance of various AV systems in the school such as changing projector lamps.
  12. Assist in the Media Control Center and Studio as directed.
  13. On call duties as assigned.
  14. Responsible for provisioning, maintaining, and updating classroom and breakout room computers.
  15. Perform other duties as assigned.

Required Education & Experience:

Six years of related work experience, four of them in the same job family at the next lower level, and high school level education; or four years of related work experience and an Associate’s degree; or little or no work experience and a Bachelor’s degree in a related field; or an equivalent combination of education and related experience.

Required Skills & Abilities: 

  1. Experience working with and maintaining projectors and other AV equipment, experience with Crestron equipment, and with lavaliere microphones.
  2. Proficient with Mac and PC. Experience working with PowerPoint. Baseline understanding of computing infrastructure and network topology.
  3. Well-developed oral, written communication and problem-solving skills. High attention to detail.
  4. A team player that works well with other members of the staff. Must wear Media Services shirt (tucked in) as directed by manager. Ability to move equipment up to 50 lb.
  5. Ability to work Tuesday-Friday 9:30 a.m. to 6:00 p.m., Saturday 7:00 a.m. to 3:30 p.m. Ability to work variable schedule based on operation needs is required, including evenings, weekends and occasionally with short notice. Morning shifts can start at 4:00am; later shifts can run until midnight.
  6. Ability to work under pressure and manage projects and priorities in a highly complex, dynamic environment with high level communication and customer service skills.

Preferred:

Experience as camera operator and working with various video conferencing technologies.

Competencies:

  • Customer Service Focus – Listening carefully to and understanding customers’ needs and proactively responding to those needs in a consistent and timely manner.
  • Teamwork/Communication – Working cooperatively to achieve common goals. Support cooperation, collaboration and the sharing of information.
  • Product Excellence – Provide the best quality product available and continuously upgrade standards to maintain quality.
  • Leadership – Provide direction and motivation to others through communication, modeling appropriate behavior, optimism and high achievement
  • Innovative – Openness to new ideas and their implementation. Ability to react and adapt to changing situations appropriately.
  • Strategic Thinking – Recognize opportunities, identify critical, high pay-off activities and prioritize them to attain goals.

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