YCCI leadership comprises award-winning faculty members and staff with an impressive depth and breadth of customer insights experience.  Our team works together seamlessly to continue to advance the frontiers of evolving customer behavior.

Ravi Dhar

George Rogers Clark Professor of Management and Marketing, Yale School of Management; Professor of Psychology in the Department of Psychology, Yale University; Director, Center for Customer Insights

Professor Dhar is an expert in consumer behavior and branding, marketing management, and marketing strategy. He has consulted to companies in a wide variety of industries, including financial services, high tech and luxury goods. His research involves using psychological and economic principles to identify successful consumer and competitive strategies in the offline and online marketplace. He has been involved in pioneering work in understanding the different factors that influence consumer choice and his research has received several major awards.

His work has been mentioned in Business Week, The New York Times, The Financial Times, The Wall Street Journal, The Economist, USA Today, and other popular media. He has been a visiting professor at HEC Graduate School of Management in Paris, Erasmus University in the Netherlands, and the Graduate School of Business, Stanford University.

He has written more than 50 articles and serves on the editorial boards of several of leading marketing journals, such as Journal of Consumer Research, Journal of Marketing, Journal of Marketing Research, and Marketing Science. He has led marketing seminars for senior executives in Asia, Europe, and North and South America.  Professor Dhar was honored with the Distinguished Scientific Accomplishment Award of the Society for Consumer Psychology in March 2013.  The American Marketing Association recently ranked Professor Dhar as the second most productive scholar publishing in premier marketing journals from 2009 through 2016.

K. Sudhir

James L. Frank Professor of Private Enterprise and Management, Yale School of Management; Director, China India Insights Program

Professor Sudhir’s research focuses on gaining market insights by analyzing consumer and firm actions through econometric modeling. He is currently focused on research on consumers in emerging markets.

Professor Sudhir has consulted for Fortune 500 firms across many industries, including technology, financial services, entertainment and retailing. He specializes in analyzing the firms’ internal data to obtain actionable market insights.

His research has been honored with numerous awards across all major quantitative marketing journals. He received the Bass Award at Marketing Science and the Lehmann Award at the Journal of Marketing Research; he has honorable mentions for the Wittink Award in Quantitative Marketing and Economics and Best Paper Award in International Journal of Research in Marketing.

He has also been a finalist for the Little Award at Marketing Science and the Paul Green Award at Journal of Marketing Research. He serves on the editorial boards of all the leading quantitative marketing journals: Journal of Marketing Research, Marketing Science and Quantitative Marketing and Economics.

Nathan Novemsky

Professor of Marketing

Professor Novemsky is Professor of Marketing in the Yale School of Management and has an appointment as Professor of Psychology in the Department of Psychology, Yale University. His is an expert in the psychology of judgment and decision-making, an area that overlaps heavily with behavioral economics and consumer behavior. He examines how people know what they like, how the way they frame decisions affects the choices they make, how their goals influence their behavior and other topics in judgment and decision-making.

He teaches Problem Framing, a course unique to the Yale School of Management. This course teaches managers how to give structure to unstructured situations in a way that maximizes their chances of making good long-term decisions. It also teaches them about how to avoid the pitfalls characteristic of behavioral economics by understanding how natural psychological tendencies can derail optimal decision-making.

He is also an active member of the Yale Center for Customer Insights. As part of the Center, he actively partners with practitioners to develop new insights into customer behavior that are both relevant to practitioners and new to the academic literature.

Jennie Liu

Executive Director of Corporate Partnerships, Center for Customer Insights

Jennie brings to the YCCI experience in marketing, brand building, and harnessing customer empathy and experience to drive strategic innovation.

Prior to her role at Yale, Jennie was the Executive Director of North America Marketing at The Estée Lauder Companies, leading initiatives for the Clinique brand with retailer-specific strategies and omni-channel programming development for some of the brand’s fastest growing retail partners in North America.  

During her time with Clinique, Jennie was a champion for the brand’s expansion into open service shopping environments such as Ulta and Sephora, where she worked on both in-store and digital programs.  She led initiatives that established pipelines of innovation for impulse and retailer-exclusive promotions, and brought new ways of thinking about the retailer as a customer, which included targeted programs for highly influential sales team members, such as the Sephora Pro Team and Nordstrom Beauty Stylists.  Jennie also worked to expand Clinique’s presence in several retailer loyalty programs, and was a driving force behind the launch of Clinique’s first offering for high-value Sephora consumers.

In addition to her marketing experience, Jennie has worked in Hong Kong in business development as well as in corporate finance.  Jennie received her MBA from the Yale School of Management and BA from Vanderbilt University.  She was the winner of both the McKinsey Net Impact Case Competition and the Y50K For-Profit business plan competition during her time at Yale.

Gloria Tam

Executive Director of Strategic Partnerships and Education, Center for Customer Insights

Gloria brings to the YCCI experience in business consulting and corporate strategy, complemented with marketing and consumer insights to facilitate company growth and innovation. She is also a practitioner in executive education administration and delivery.

Prior to her role at Yale, Gloria was a Senior Engagement Manager of McKinsey & Company, where she was responsible for leading strategic development and implementation projects with a focus on healthcare and consumer-facing businesses.

During her time with McKinsey, Gloria has advised multiple organizations and C-suite clients on their corporate growth strategy and organization transformations, leveraging in-depth consumer insights, business intelligence and analytics.  Her work spans multiple industries (from pharmaceutical, medical device, to consumer electronics, textiles and packaged goods). In a representative engagement, she led an S&P100 consumer goods company develop its 10-year strategy for a major market, advising the Country President on external trends and customer insights to identify growth opportunities, resulting in a major business transformation. Gloria has also delivered operational and customer journey redesign for her clients, including one for a 4000-staff academic hospital. During her 8 years of consulting, Gloria has advised multiple companies on their product launch and ongoing marketing efforts, for example the creation of a brand plan blueprint and consumer insights framework for a major European pharmaceutical company.

In addition to her consulting role, Gloria was the leader of McKinsey’s Global Onboard Learning and Development portfolio for a year. She managed the delivery of executive training courses for over 3,000 newly hired executives. Gloria received her PhD and bachelor degree from the University of Cambridge, majoring in neuroscience.  

Dan Blanchard

Assistant Director, Yale Center for Customer Insights

Dan Blanchard serves as the Assistant Director of the Yale Center for Customer Insights, where he oversees a wide array of communication initiatives including student research projects, live events, and digital content management.  

Prior to joining the center, Dan worked in the Publicity Department of Yale University Press, where he contributed to hundreds of book projects and landed placements in publications including The New York Times, The Wall Street Journal, and the New York Review of Books. Most recently, he supported the Center for Customer Insights as a Senior Administrative Assistant.

Dan graduated magna cum laude from Quinnipiac University in 2010, where he received a BA in Public Relations.