The YCCI Advisory Board comprises leaders from customer-facing organizations in a wide range of sectors. Board members provide the Center with leadership and foresight to advance its mission and purpose.
Jon Cummings YC ’85
Chairperson, YCCI Advisory Board; Senior Partner Emeritus, McKinsey & Company
Jon Cummings recently retired from McKinsey & Company where he worked for 32 years. Jon began his career in Chicago and was in South Africa from 1994 to 2002, where he co-founded the Johannesburg Office and was the Office Manager for seven years. Jon subsequently led McKinsey’s Americas Packaged Goods practice (2003-2010) and the North American Merger Management Practice (2014-2019). He currently is a senior advisor to McKinsey, serves on number of non-profit boards, and is actively involved in principal investing. Jon received his BA from Yale University and a M.Sc. from the London School of Economics in the U.K.
Chief Marketing Officer for DoorDash
Kofi is the Chief Marketing Officer at DoorDash. Prior to DoorDash, Kofi was VP of Brand & Consumer Marketing at Facebook, having previously served as the company's Head of Consumer Marketing for internet.org.
Before Facebook, Kofi was Chief Strategy Officer at FCB New York. He joined FCB from Bacardi Global Brands, where he was the Global Communications Director for the Rum category and the architect for the reinvention of the Bacardi brand. As the Founder and Managing Director of Publicis West Africa, Kofi created and launched the first majority-owned network agency on the African continent. And as the Senior Strategic Planner on Nike at Wieden+Kennedy, Kofi crafted the strategy for Nike’s global Beijing Olympics campaign. He began his career at Leo Burnett Chicago & Leo Burnett London - working on Kellogg's, Coca Cola, and Global Giving.
In 2014, Kofi was named to Ad Age’s “40 under 40” list of young marketing stars. In September 2017, Kofi won ADCOLOR’s “Rockstar” Award. In 2020, Kofi was named to Business Insider's list of "25 CMO's To Watch" and honored with AdWeek's "Brand Genius" award. And in 2021, Kofi was a recipient of AdWeek’s CMO award. Kofi has a BA in Economics and International Studies from Macalester College. He serves on the Board of Population Services International - the global health and human services NGO dedicated to improving the lives of the world’s most vulnerable populations, and on the Board of Vital Farms - a Certified B Corporation that brings ethical food to the table to improve the lives of people, animals, and the planet. Kofi lives in Redwood City, CA with his college-sweetheart-turned-wife Kate, and their rambunctious young sons Marlowe and Miles.
Vice President, Global Programs for Real Estate & Workplace Services, Google
As the Vice President of Global Programs for Real Estate & Workplace Services, Bakker leads Google’s renowned workplace programs and services such as food, transportation, events, guest services, sustainability, placemaking as well as fitness, massage and well-being. Bakker is focused on providing integrated offerings and experiences that enable Google to thrive. He is also focused on supporting the growth and future of Google through the scaling of these programs, ongoing innovation and partnerships.
Bakker continues to be very involved in the ever-evolving and growing intersection of food, health, and sustainability through various roles and organizations around the world such as the World Business Council for Sustainable Development Food and Nature Board, the EAT Forum Advisory Board,, the Yale School of Management Center for Customer Insights' Advisory Board and the Culinary Institute of America’s Menus of Change Business Leadership Council.
Bakker holds a Bachelor of Business Administration degree from the Hotel Management School Maastricht (The Netherlands), an MBA from the University of Bradford (United Kingdom), a Master’s of Hospitality Administration degree from the University of Nevada (USA) and a Master’s degree in Real Estate and Construction Management from the University of Denver (USA).
Christine Barton, Law ’99
Partner and Managing Director, The Boston Consulting Group
Christine's topic expertise is growth / topline turnaround, consumer insights and market research, positioning, branding, marketing, new product development, and customer experience. Christine has focused on growth and insights-led topline turnaround in her 15 years at BCG. She leads the Marketing and Sales practice in their South system. She joined The Boston Consulting Group full time after earning a law degree from Yale Law School ‘99.
She holds a Masters from Oxford University where she was a Rhodes Scholar, after she graduated from the University of Texas at Austin.
Melville E. Blake III ’80
Principal, Stern Strategy Group
Mel Blake is Principal at Stern Strategy Group, a lecture agency representing thought leaders with provocative ideas and expertise about the future of business, science, and society. Stern Strategy Group connects companies and organizations with leading visionaries and social change agents shaping the future of business and welfare of the world. He brings 30 years of corporate executive, advisory, and talent management experience to the job. Mel was Executive Vice President and Managing Director at BankBoston Corporation, where he was a member of the Corporate Working Committee, the bank’s executive policy and decision-making body. He has also served as Chief of Staff at FleetBoston Financial, and Managing Director for Ecommerce Development, concentrating on business-to-business markets. Prior to his corporate positions, he was a Vice President at the MAC Group, a management consulting firm based in Cambridge MA.
He holds a BA in Economics from Wesleyan University (CT) and earned an MBA from the Yale School of Management. Mel is also a contributor to the business press, both in print and on-line.
Claire M. Burns ’96
Executive Vice President, Chief Marketing and Communications Officer, The Hartford
Claire Burns joined The Hartford in September 2021 as chief marketing and communications officer. In this role, she oversees the enterprise marketing, branding, digital, customer experience, media relations, communication, and community relations functions. She also chairs the company’s Sustainability Governance Committee, where she leads actions to sustain The Hartford’s top quartile ESG performance in the U.S. insurance sector.
Prior to joining The Hartford, Burns served as chief marketing and strategy officer for Prudential International and MetLife’s chief customer officer. Prior to that, she held leadership roles at ALICO (a former subsidiary of AIG), Lincoln Financial, and Aetna.
An advocate for using public-private partnerships to solve social problems, Burns completed a year-long fellowship with the Presidio Institute and the White House Office of Social Innovation in 2015, where she helped harness actuarial data for public good. She has chaired several non-profit boards of directors focused on equalizing access to opportunity including Our Piece of the Pie in Hartford, Conn., Leadership Greater Hartford in Hartford, Conn., and Access Educational Services in Bridgeport, Conn. She currently serves on the board of directors for Healthfirst, a New York health insurer, the Alpha Community Services YMCA in Bridgeport, Conn., and the board of advisors for the Yale Center for Customer Insights.
She earned her bachelor’s degree in International Relations from Wesleyan University and her master’s in business administration from the Yale School of Management.
Chief Marketing Officer at LPGA
Matthew Chmura is the Chief Marketing, Communications and Brand Officer of the LPGA. In this role he is responsible for overseeing the strategy and execution of all marketing, communications and content initiatives along with fan acquisition, engagement and retention efforts.
Chmura’s professional philosophy is based in driving innovation and creativity to maximize revenue while maintaining a consumer centric marketing approach. Before joining the LPGA, he was most recently the Chief Marketing Officer of Leader Bank in Massachusetts. Prior to that he spent 15 years with the Boston Bruins, where he was responsible for the business’ overall communications and marketing strategies while overseeing omni-channel marketing, branding, content, media relations and community relation’s efforts as the team’s Vice President of Marketing and Communications. Notably during his time with the Bruins, Chmura has won five New England Emmy Awards for his role as executive producer and writer for ‘Behind the B’ and ‘Bruins Academy’, as well as a Clio Award for Best Integrated Campaign. In 2011 he was honored with his name being etched on the Stanley Cup, and he has been awarded two President’s Trophies and three Prince of Whales trophies.
Prior to joining the Bruins, Chmura also spent time in the communications departments of the New York Red Bulls, New England Revolution, Tennessee Titans and New England Patriots and has written for the Boston Herald. Chmura earned an MBA from Yale University’s School of Management (Yale SOM) and a BA in Political Science from College of the Holy Cross – where he later served as a Trustee. Currently Matthew sits on the Ladies European Tour (LET) Joint Venture Board of Directors, the Greater Orlando Sports Commission Board of Directors, the Board of Overseers for Boston Children’s Hospital and is a member of the ‘Champion’s for Children’ committee. Matthew has also been a part of various philanthropic efforts with the Taunton Boy’s & Girl’s Club, the Bay State Games, and Good Sport. Matthew and his family reside in Winter Park, FL and Marion, MA.
Phil Davis ’85
Phil is a Managing Director and a leader in Accenture’s Customer practice. Phil has over 25 years of strategy consulting experience focused on customer-centered growth and broad-scale business transformation. Phil has led customer experience improvement and transformation across Travel, Industrials, Software & Platforms, Banking & Payments, Technology, and Telecommunications industries for clients across North America, Europe and Australia. Based in San Francisco, Phil serves both established and emerging growth companies.
Prior to joining Accenture, Phil has helped reshape business operations and strategy consulting organizations at Visa, Bearingpoint, and Citibank. As Partner at Bain & Co., Phil led west coast financial services helping to grow the value of client customer franchises – and therefore the businesses themselves. He believes now, more than ever, that purpose-centered, innovation-enabled enterprises will lead growth in human terms around experience, diversity, and sustainability.
Phil received an MBA from the Yale School of Management with a concentration in Strategy and Finance and a BA in Economics from University of Pennsylvania. Currently, Phil is a member of Yale SOM’s Board of Advisors and has served on numerous educational and social service non-profit boards.
Sara Dent ’86
Trustee, Woods Hole Oceanographic Institution
Sara is a current Trustee of the Woods Hole Oceanographic Institution, the world’s leading independent non-profit organization dedicated to ocean research, exploration and education. Operation positions in Maintenance and Repair and Traffic and Chartering Departments of the Chevron Shipping Company led to the interest in becoming involved with the Oceanographic. She is also the Board of the Clearwater Investment Trust, an investment company.
Sara is currently on the Advisory Council for the World War II Memorial on the National Mall and the AFI/Silver Theater in Silver Spring, Maryland. She has also served on the board of the Rock Island Company as well as several foundations and schools.
James A. Firestone ’78
Retired President, Corporate Operations NA and Executive Vice President, Xerox Corporation
James Firestone was the president of Corporate Operations at Xerox Corporation. He was named to this position in September 2008. He was also an Executive Vice President of the corporation, appointed in April 2007. Mr. Firestone was responsible for the company's core corporate organizations that support all areas of the business worldwide, including research and development, information management, strategy, Fuji Xerox relations, human resources and ethics, marketing and communications, and Xerox's environmental health and safety initiatives. Prior to this role, Mr. Firestone was president, Xerox North America, a position he assumed in 2004 after serving as the company's chief strategist. As head of North America, Firestone was responsible for direct and indirect channels of distribution in the United States and Canada including direct sales and service, agents, resellers and Teleweb. In this role, he led the company's $1.5 billion acquisition of Global Imaging Systems in 2007, increasing Xerox's access to small and mid-size businesses in the U.S. by 50 percent. Jim joined Xerox from IBM in August 1998 as president of the Xerox Channels Group, responsible for creating a network of resellers for Xerox's office printers and multifunction systems. He then was named senior vice president for the Corporate Strategy and Marketing Group. At IBM, Jim was responsible for all of the company's consumer products and services for the home and family market. He joined IBM in 1995, helping launch a new division to develop and market hardware, software and multimedia products. Prior to IBM, Jim headed the consumer division of Ameritech, a telecommunications company, from 1993 to 1995. He spent the first 15 years of his career at American Express, serving as President of the Japan Division, and subsequently leading the Corporate Card and Travelers Cheques businesses. Jim serves on the board of directors of Fuji, The Japan Fund and The Goodyear Tire & Rubber Company.
Senior Vice President, Chief Insights & Analytics Officer, PepsiCo
Prior to joining PepsiCo, Stephan was the chief strategy officer for Interbrand North America, overseeing North American and Global practices. Before joining Interbrand, Stephan was co-owner and CEO of the global marketing consultancy EffectiveBrands, which focused exclusively on building effective marketing organizations for global brand leaders until it was acquired by WPP in 2014. Stephan began his career at Unilever, where he held both brand management and leadership roles in Europe and the U.S.
Stephan was born in Amsterdam, The Netherlands, and lives with his family in Greenwich, CT.
Vice President – Consumer Insights, McDonald’s Corporation
Jami has 25+ year of Insights, Analytics, and Strategy experience across companies such as Quaker, PepsiCo, Wrigley, Mars, SC Johnson and the McDonald’s Corporation. He is an active member of several academic, industry, and not-for-profit boards. Jami has an Undergraduate Marketing Degree from the University of Northern Iowa and an MBA from DePaul University.
Jami is married, with two kids (aged 19 and 18), and a dog (Maggie, aged 15). He is an avid runner and boater.
Practice Leader of the Yale Program on Stakeholder Innovation and Management, Yale School of Management
Jon Iwata is Practice Leader of the Yale Program on Stakeholder Innovation and Management (Y-SIM) at Yale School of Management, where he is an Executive Fellow and Lecturer. Y-SIM was established in 2022 based on the work he and his collaborators led exploring stakeholder capitalism’s impact on leadership. He is founding executive director of the Data & Trust Alliance, a not-for-profit organization that brings together leading businesses to develop and adopt responsible data and AI practices. Its first initiative, announced in 2021, was the development of algorithmic anti-bias safeguards for workforce practices, adopted by companies including American Express, CVS Health, GM, Humana, Mastercard, Meta, Nike, and Walmart.
Over a 35-year career at IBM, Jon held multiple roles, including senior vice president, chief brand officer, and leader of the company’s global marketing, communications, and citizenship organization. He reported to three IBM CEOs during two decades of significant transformation. He was chairman of IBM’s corporate strategy committee and established the company’s values and policy committee. According to Interbrand, IBM became the second most valuable brand in the world during Jon’s tenure as CMO.
Jon is chairman of the Board of Trustees of Cooper Hewitt, Smithsonian Design Museum; a director of the Ladies Professional Golf Association and chair of its nominating and governance committee; a trustee of the Stevenson School; and a member of the advisory board of Responsible Innovation Labs.
Jon is an inductee of the B2B Hall of Fame, the Marketing Hall of Fame, the CMO Club Hall of Fame, and the Page Society Hall of Fame. He was named a Brand Genius by AdWeek. He holds a B.A. from the School of Journalism and Mass Communications at San Jose State University.
Jon is co-inventor of a U.S. patent for a nanotechnology and process for atomicscale semiconductors.
Chief Marketing Officer at Pepsi
Todd Kaplan is the Vice President of Marketing at Pepsi where he is responsible for leading PepsiCo’s flagship brand – Pepsi. In his role, he oversees all brand creative, communications and commercial execution across Pepsi, Diet Pepsi and Pepsi Zero Sugar, while building a long term strategy and new product innovation for the brand overall.
Todd has spent the past 14 years at PepsiCo, where he has consistently brought his creativity, strategic thinking, and passion to each of his roles. Most recently, Todd oversaw PepsiCo’s multi-billion dollar US Water Business where he transformed the company’s water portfolio by creating and launching two of the biggest innovations in PepsiCo history - LIFEWTR (premium water) and bubly (sparkling water). These products delivered close to $500MM in sales in their first 2 years alone and quickly helped PepsiCo become the #1 driver of growth in the US water category. Over the years, Todd has worked across a variety of businesses at PepsiCo, from leading marketing for Mountain Dew, to overseeing Pepsi’s NFL and MLB sponsorships, to creating disruptive new beverage innovation products for PepsiCo’s foodservice division. Prior to joining PepsiCo, Todd worked for Millsport LLC, a sports marketing consultancy, where he oversaw the VISA International business.
Todd was recently named one of the “Top 25 Most Innovative CMO’s” in the world by Business Insider and one of the country’s 40 Most Innovative Marketers under 40 years old by Brand Innovators. He has been profiled on the cover of Event Marketer magazine and is a regularly featured speaker in the industry, including mainstage appearances at the Cannes Lions International Festival of Creativity and South by Southwest. Todd holds a BA in Economics from Northwestern University, and an MBA from Yale University.
CEO at Windsor Center For Digestive Health
Rohit has 30 years of Sales & Marketing leadership experience having worked at leading organizations including Marriott, Unilever, Novartis and UnitedHealth Group. At Marriott, Rohit played a key role in developing the medical association convention business, that resulted in him receiving the American Medical Associations' vendor of the year award. He then joined Unilever and shaped the marketing for iconic brands including Lipton Tea, I Can't Believe It's Not Butter! Promise Margarine and Lipton Iced Tea Mix. At Unilever, he successfully led the global team that launched the world's first tea bag that brews directly in cold water. He was recruited to Blyth Inc. to consolidate a fragmented brand portfolio across 11 countries. At Blyth Inc., he received a US patent in his name for a new air freshener device that was subsequently launched into the United States. At Novartis, Rohit led the marketing for Gerber Baby Food and the entire Gerber portfolio of wellness products. Most recently Rohit spent 14 years at UnitedHealth Group leading healthcare marketing and thought leadership strategy for Optum focused on the employer segment
Currently, Rohit is leading a fast-growing entrepreneurial healthcare organization focused on ambulatory and local healthcare delivery in the digestive health space.
Rohit has a Bachelor of Science degree from the University of New Hampshire and an MBA from the J.L. Kellogg Graduate School of Management at Northwestern University..
Executive Fellow, Yale School of Management
Antonio Lucio is currently an Executive Fellow at the Yale School of Management and former Chief Marketing Officer at Facebook. While At Facebook, Antonio was the first ever Chief Marketing Officer responsible for marketing across the family of apps (Facebook App, Instagram, Messenger and WhatsApp) and for the development and launch of the Facebook company brand. Prior to Facebook, Antonio was the CMO of HP, Inc, where he led the global marketing organization, including branding, demand generation, strategic events and global communications for one of the world’s most valuable brands. He has more than 25 years of global marketing and brand management experience. Before joining HP, he spent eight years at Visa, most recently as Global Chief Marketing and Communication officer, responsible for the design and implementation of all global brand & product marketing platforms and corporate communications. Antonio helped guide Visa through their IPO, and created the company’s first-ever global positioning and brand identity system. Antonio has held marketing leadership and innovation roles at some of the world's most successful consumer packaged goods companies, including PepsiCo Inc., Kraft General Foods, RJR Foods International, and Procter & Gamble.
He earned a B.A. in history from Louisiana State University. He was born in Spain, raised in Puerto Rico, and currently resides in San Francisco. He is fluent in English, Spanish and Portuguese. Antonio is based in Palo Alto, California.
Associate Professor, IIM-A & Affiliated Professor, Harvard Law School
Prof. Pavan Mamidi is an associate professor at IIM Ahmedabad, and an affiliated professor with the Programme on Legal Profession at Harvard Law School. Prof. Mamidi's areas of research interest cover signaling theory, trust, social norms, contracting, behavioral ethics, negotiation, and experimental methods. He has held positions at Harvard, MIT, University of Michigan, and IIM Bangalore previously.
In addition to his academic credentials, Pavan has extensive professional experience providing consulting services to the technology industry, covering both Indian and US firms. His early research included work on patenting criteria, technological innovation and the social costs of intellectual property.
In his more recent work, he undertakes field-based empirical work on social norms, trust, and inter-ethnic negotiations. He is also currently engaged in a RCT-based field experiment that measures the impact of criminalising bribe-giving on the supply-side of corruption. Pavan has a D.Phil in Sociology from Oxford, an LL.M from Harvard Law School, and an undergraduate degree in Mathematics from Osmania University.
Ross Martin is the CEO of Blackbird, a marketing and business innovation agency that uses customer intelligence, strategy, and breakthrough creativity to solve problems, create opportunities, and propel growth for industry leaders and the challengers out to disrupt them. Prior to Blackbird, Martin was the EVP of Marketing Strategy and Engagement for Viacom, where he oversaw the company’s marketing, consumer intelligence, innovation, business development and creative strategy teams. Also, Martin founded and ran Scratch, Viacom’s creative strategy and consulting division. Martin joined Viacom in 2004 as the first Head of Programming for MTV's Emmy and Peabody Award winning college network, mtvU and later served as Senior Vice President of MTV 360 Production and Development. Prior to MTV, Martin ran production company Plant Film, served as VP of Film & Television for internet startup Nerve.com, and was a development executive for Spike Lee's 40 Acres and A Mule Filmworks.
Martin is a member of the Academy of Television Arts & Sciences, the Board of Directors for the Ad Council, the National Board of Directors of the American Advertising Federation, and the advisory boards of St. Jude Children’s Hospital. Recent honors and recognitions include Fast Company's “100 Most Creative People In Business,” an Advertising Age “Media Maven” distinction, Fortune Magazine’s "40 Under 40" top business leaders and AdWeek’s “50 Most Indispensable Executives in Advertising.” In 2014, he was inducted into the Advertising Hall of Achievement.
Vice President , Consumer Foresight and Predictive Analytics , The Estee Lauder Companies
Kalindi Mehta is an experienced Insights and Analytics professional , a strategic advisor, thought leader and people manager with a pioneering attitude and passionate advocacy for human centricity. She has over 20 years of experience across multi geographies and in different cultural contexts . She is seen as an expert in people & cultural understanding in both developed markets like the US as well as emerging markets like China and India
She currently leads Insights and Analytics for Colgate Palmolive, NA where her role entails leading a team that is focused on building deep empathy with consumers and helping translate that human empathy and cultural understanding to business plans, brand strategies & innovation. The current priority areas of focus are driving foresight and predictive insighting, leveraging emerging data sources and behavioural data and democratizing Insights across the organization. Her past experience is largely with Colgate Palmolive in leading roles in Asia Pacific, Philippines, India as well as at a Global Corporate team.
Kalindi completed her education in India - with a Bachelor's degree in Statistics and Mathematics and an MBA focused on International Marketing. She is a trained Design Thinking Catalyst ( Stanford Design School Program)and Agile way of working coach . She has completed Global Leadership Executive Program Tuck School of Business in 2019.
EVP, Community & Urban Services, Sharecare
Anil's career has been forged at the intersection of business innovation and market disruption. He is EVP, Community & Urban Services, at Sharecare. In this role, he and his team work with a range of global urban services partners to develop new tools and solutions that integrate community health outcomes into infrastructure investments and smart city solutions to drive individual and societal prosperity.
Anil also served as Senior Advisor to HRH The Prince of Wales on Sustainable Markets (the role ended when HRH became King Charles III). Prior to joining Sharecare, he served roles ranging from Senior Advisor to the Chairman, Managing Director (overseeing all of the global industries), and a Member of the Managing Board at the World Economic Forum in Geneva, Switzerland, and Global President of Smart+Connected Communities at Cisco Systems, where he was one of the key leaders of Cisco’s Internet of Things (IOT) business through its incubation and growth within the company. As global president, he shepherded the Cisco Smart+Connected Communities business from a startup within Cisco to a billion-dollar business. Anil was also the deputy chief globalization officer and led Cisco’s globalization headquarters in Bangalore, India, and also served as chairman of Cisco India’s External Board. From 2002 to 2009, Anil held several global functional roles at IBM HQ, ranging from global head of IBM brand strategy for managing IBM's transition from a hardware brand to a business technology brand, to being the head of worldwide market intelligence, and to serving as the chief marketing and strategy officer for IBM's $34B global hardware business. Before joining IBM, Anil was a successful tenured professor on the graduate faculty at Emory University’s Goizueta Business School in Atlanta, Georgia, and a senior advisor and consultant to a number of global blue-chip consumer and industrial companies on market innovation and transformation.
Anil is a recipient of the American Marketing Association’s Alpha Kappa Psi/Sheth award for academic research with the biggest impact on the practice of marketing. He was also awarded the Academy of Marketing Science’s Distinguished Practitioner award for his brand strategy work at IBM. He has served on the board of Coca-Cola Company’s Technology Incubator, Fizzion, on Citibank India’s board of advisors, and as a trustee of The New Cities Foundation. on the board of directors for the Center for Global Health Innovation in Atlanta, the Center for Customer Insights at the Yale University School of Management, and on the board of directors for the Antique Phonograph Society. He is a faculty affiliate and industry advisor at MIT’s Senseable City Lab. He is an active investor and an advisor to several B2B-focused digital platform startups.
SVP, Credit and Collections at Charter Communications
Vikram Nangia is SVP, Customer Operations at Charter Communications, a leading provider of internet and mobile phone services in the United States. He is responsible for defining the customer service experience to cover all channels, including IVR, Chat and customer communications. In this role he leads the digital servicing, credit management and fraud prevention functions.
Vikram has been at Charter for the past 5 years, prior to which he was a leader in Customer Service at American Express for over 15 years. He also has significant prior experience in strategy, finance, and M&A in the consumer goods industry with companies like Kraft, General Foods, Jacobs-Suchard and Philip Morris. Over his career, Vikram has worked in NY, Chicago, Paris and Hong Kong, leading global and country teams.
Vikram holds an MBA from the University of Michigan and is active in causes supporting education. He is an Advisory Board Member at the Center for Customer Insights at Yale University’s School of Management. He is based out of Stamford HQ of Charter Communications.
Chief Marketing Officer, Petco
With deep experience in global brand strategy, innovation, and insights, Katie joined Petco in March 2020. Since then, she has led the development of Petco's effective integrated marketing model, and evolved the go-to-market approach, while increasing Petco's revenue, driving customer value and shifting the brand from a pet retailer to a 360-degree health and wellness partner for pet parents. As Chief Marketing Officer, Katie sets the direction on Petco's long-term marketing agenda across all areas of the business, and leads Petco's enterprise marketing strategy and functions.
Katie joined Petco after nearly a decade holding numerous B2C and B2B marketing positions at HP, including Head of Global Marketing for Z by HP. In this role, she led brand development, marketing strategy, product positioning, partner marketing, agency management and integrated campaigns across 170 countries.
Katie’s work has earned recognition by Cannes Lions, CLIO Awards and Effie Awards. Katie holds a bachelor’s degree in management from Purdue University. She is based at Petco’s National Support Center in San Diego.
VP, Agency & Brand Solutions, Google
Kristen M. O'Hara is a strategic and transformational leader who has driven growth and innovation for global enterprises in an increasingly digital, e-commerce. and data-driven economy. She is a curious, compassionate, and collaborative executive who has led global sales and marketing teams across media and entertainment, technology platforms and agency holding companies.
O'Hara is currently VP, Agency & Brand Solutions at Google. Prior to Google, she was Chief Business Officer at Hearst Magazines leading sales and marketing across the company's portfolio of 25 publishing brands. Before that, O'Hara was VP Business Solutions at Snap Inc. She spent 16 years at Time Warner Inc.. (now Warner Bros. Discovery) where she held leadership positions across sales and marketing, ultimately serving as the Chief Marketing Officer responsible for global marketing, media, and data strategy across HBO, Turner and Warner Bros. O'Hara began her career at WPP's Young & Rubicam.
O'Hara is a graduate of the College of the Holy Cross with a bachelor's in English literature. She serves on the board of directors of Arrival (Nasdaq: ARVL) and the Columbia University Medical Center Neurology Advisory Council.
Chief Marketing and Communications Officer, MasterCard
Raja Rajamannar is the Chief Marketing & Communications Officer of MasterCard. He is also the President of its Healthcare division. He is responsible for building the MasterCard brand, driving business for MasterCard products and services and advancing sustainable competitive differentiation for the company. He also serves on the Board of Directors of PPL Corporation, a Fortune 500 power generation and utilities company, and on the board of the Ad Council.
Prior to his role at MasterCard, Raja served as the Chief Transformation Officer of Anthem (formerly, WellPoint), a Fortune 500 health insurance company. Raja also served as Chief Executive, International and Chief Innovation & Marketing Officer at Humana for a period of three years. Earlier, Raja was at Citigroup for 15 years holding a number of leadership roles, including Global Chief Marketing Officer, Cards and Payments, where he was responsible for transforming the credit card business model and strategies. Raja served as Chairman and CEO, Diners Club North America from 2004 to 2006. He also served as head of credit cards for Citi’s Europe, Middle East and Africa (EMEA) region and head of all consumer asset products for Western Europe. Prior to Citigroup, Raja spent 7 years with Unilever in sales and product management roles. He started his career with Asian Paints in India.
Raja has a Master of Business Administration degree from the Indian Institute of Management, Bangalore, India, and a Bachelor of Technology degree in Chemical Engineering from Osmania University in Hyderabad, India. He also holds a patent in the consumer packaged goods space. Raja is married and has two sons.
Humam Sakhnini ’01
President, King Digital Entertainment, Ltd.
Humam Sakhnini is the President of King, having been appointed to the role in early 2019. He oversees all strategic and operational management at the leading casual games company, most famous for its iconic mobile games franchises—including Candy Crush and Farm Heroes—which reach hundreds of millions of players each month.
Humam has been with King since 2016, initially serving as the Chief Financial Officer and Chief Strategy Officer. Humam also spent six years at King’s parent company, Activision Blizzard, as the Chief Strategy and Talent Officer. During this time, he led several successful growth and corporate development initiatives, including the company’s acquisition of King. Earlier in his career, Humam spent eight years at McKinsey & Company as a partner, where he provided counsel to executives at the world's leading media and technology companies. During his tenure at McKinsey, he focused on business strategy including acquisitions, international growth, and market entry, as well as marketing, sales, and organizational transformation.
Humam was educated at the University of Western Ontario, where he received his undergraduate degree in Economics. He subsequently went on to earn an MA in Economics from Queen’s University and an MBA in strategy and finance from the Yale School of Management.
Linda Schupack YC '83, SOM '92
President of Marketing, Entertainment Networks at AMC
In this role, Linda leads all marketing functions for AMC, BBC America, SundanceTV and IFC. Prior to her role as president of marketing, Linda was the executive vice president of marketing for AMC where she was responsible for the strategic oversight, management and implementation of the network’s multiplatform consumer and trade marketing activities, including advertising campaigns and consumer and ad sales promotions. Ms. Schupack also directs the network’s brand identity as an uncompromising celebration of great stories, which speaks to its record-shattering Emmy® and Golden Globe® wins for its original series.
Ms. Schupack joined AMC in 2005 from parent company Rainbow Media Holdings LLC, (now AMC Networks) where she served for four years as senior vice president of creative services. In that role, she served as Rainbow Media’s chief creative mind and was a key architect in the evolution of the AMC, IFC and WE tv brands. Before joining Rainbow Media, Ms. Schupack, an industry veteran, held a number of senior positions at Viacom’s Nickelodeon, including vice president of marketing and programming for Nick International, where she oversaw the creative development of Nickelodeon internationally, interpreting the brand for local audiences through the development and execution of marketing and programming strategies.
Ms. Schupack earned her undergraduate degree from Yale College ‘83, and Master of Business Administration degree from the Yale School of Management ‘92. In 2008, she was named by AdWeek as Entertainment Marketer of the Year and in 2009, AMC’s marketing department was acknowledged as Marketing Team of the year by the Cable Faxies. In 2012, she received the Vanguard Award for Marketing from the National Cable & Telecommunications Association (NCTA).
Vice President, Global Demand
Ari Sheinkin is a growth leader who specializes in applying advanced analytics to drive financial results. In his current role, he leads marketing demand generation globally for IBM directing $1B in spend to deliver over $20B in annual marketing sourced revenue. Ari leads an international team of over 1,000 employees responsible for all aspect of media, campaigns, and digital, and manage all the supporting martech, data, and analytics. His approach to business growth through data-science has been recognized with the ANA Genius Award, I-COM Grand Prize, Stevie Gold Medal, SAMMY Product of the Year Award, Google Customer Success Award, GroupM Search Award, and covered by press including the Harvard Business Review. Prior to Ari's marketing roles, he spent a decade consulting with companies across industries and government agencies on the strategic application of analytics for business growth. Prior to this, he had a short-lived career as a film maker which greatly shaped his storytelling leadership style.
Donna Tuths ’89
Chief Transformation and Innovation Officer, Chief Marketing Officer, Sutherland
Donna Tuths is Chief Transformation and Innovation Officer and Chief Marketing Officer at Sutherland, where she is responsible for a global experience design practice that delivers exceptionally engineered experiences for both customers and employees, and leads the $1.5B company’s transformation agenda. Donna is known as a forward-thinking leader committed to helping clients become fully digital, delivering real business results, and cultivating talent—passions she gets to apply every day. She is a noted speaker on the shift from Marketing to Experience and writes frequently about the impact this has on a company’s ability to compete in the world. She has lectured on this topic in the professional studies program at the Yale School of Management in its executive studies program. Donna’s passion for the impact of technology runs very deep. She began her career as a think-tank economist covering global trends in technology and related trade policy; and has 25 years of strategy and technology consulting experience focused on marketing and digital transformation. As the former CEO of Ogilvy Healthworld, President of Organic and head of Digital Content at Accenture Interactive, Donna is one of very few executives that have held positions at the top of both the Advertising and Consulting industries. Donna was a member of the 4A’s Government Relations Committee from 2006 to 2010, where she helped shape the Advertising Industry’s agenda in Washington, DC related to digital and data privacy. Donna was a founder of Accenture Interactive and through her work there from 2010 to 2017, is credited with leading a movement that disrupted the agency landscape pioneering new services that combined the capabilities of a traditional agency, with those of business, digital and technology consultancies. She continued to innovate in this space launching Cognizant Interactive where she expanded its offerings around Insight to Experience and its global footprint through multiple acquisitions. Her efforts were recognized by Ad Age, which in 2017 named Cognizant Interactive the world’s third largest digital network, and #1 in the United States.
Donna was the 2009 recipient of the MM&M’s Manny award recognizing her contributions in the field of advertising. She is an Advisory Board member of the Yale Center for Customer Insights, a life member of the Council on Foreign Relations where she sits on several technology Roundtables, and a Board Member of the MAKERS. Donna holds an MBA from the Yale School of Management, an MA from the Paul Nitze School of Advanced International Studies at Johns Hopkins, and a BA from Barnard College. Outside of the office, Donna plays the role of mother, wife, traveler, beachcomber, is an avid reader of Nordic noir fiction, and a die-hard NY Mets fan.”
Head of Analytics, Seagen (Biotech)
Vanessa Vachon is the Insights & Analytics leader at Seagen, a global high-growth Biotech company. She began her career at Procter & Gamble in Canada in marketing/digital and insights in 2000, then moved to Switzerland in 2002, leading business growth & turnaround via insights & analytics in global P&G beauty divisions like Skin Care, Fragrances, and Salon Professional. After a 16-year career at P&G, she transitioned to Coty with the sale of P&G’s beauty portfolio, driving top- and bottom-line through digital transformation. Her passion to make the world a better place finally led her to health care and Sanofi until 2020 where she’s elevated the function to strategic foresight partner focusing on insights & behavioral science, trends & innovation, and performance culture & analytics. She is now at SeaGen with the goal to revolutionize cancer care: discovering, developing and commercializing transformative therapies that make a meaningful difference in people’s lives. Vanessa currently lives in Zug, Switzerland.