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Insights Blog

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three bullseye, the middle is green with a green arrow
November 16, 2021 Center for Customer Insights Blog

Are Green Consumers Good for Profit? Bad for the Environment?

When consumers express a preference for “green” products, what does that actually mean for firm profits and environmental harms? New research from YCCI explores this question – and reveals some counterintuitive insights.

graphic of megaphone with targeted advertisements and money
November 09, 2021 Center for Customer Insights Blog

Thanks, But No Thanks: Irrelevant Ads Online

The technology behind online marketing promises remarkably precise consumer targeting. And yet we’ve all been subjected to irrelevant advertisements while sitting at our computers. A new paper from YCCI unravels this paradox.

group of people working in an office with masks on h
October 26, 2021 Center for Customer Insights Blog

What CEOs are Missing in Motivating Employees to Return to Work

Small differences in communication can influence perceptions of safety in big ways.

illustration of a woman looking at herself in the mirror
October 14, 2021 Center for Customer Insights Blog

Beauty and the Buyer

Feeling good about how we look makes us more self-confident. Self-confidence influences the way we make purchases. A new paper explores the precise dynamics of this connection with important implications for consumer nudges.

Allie Harokopus
October 05, 2021 MBA Blog

Internship Spotlight: Allie Harokopus ’22, American Express

Allie Harokopus ’22 on developing a strategy to build support for the American Express brand among younger consumers.

Event card for Daniel Kahneman
October 01, 2021 Center for Customer Insights Blog

Learning from Leaders: A Conversation with Danny Kahneman

Mitch Lang
September 10, 2021 MBA Blog

Internship Spotlight: Mitchell Lang ’22, Amazon Prime Video

Mitchell Lang ’22 checks in from a summer internship with the Personalization and Discovery team at Prime Video.

pink alarm clock
September 09, 2021 Center for Customer Insights Blog

How Duration Affects Consumer Experience

The longstanding theory of “duration neglect” asserts that the length of an experience has little influence on how it’s perceived; of much more importance are key moments during that experience. New research suggests these two are inseparable.

three apples, green, yellow and red
August 31, 2021 Center for Customer Insights Blog

When to Launch? How New Options Alter Consumer Choice Preferences

The timing of a new launch is a key consideration in product marketing. News of an upcoming competitive launch often sets off a fire drill of reactions—prompting marketers to put pressure on supply chains to be first to market.

Neha Kulsh
August 26, 2021 MBA Blog

Internship Spotlight: Neha Kulsh ’22, Los Angeles Mayor’s Office

Neha Kulsh ’22 leaned on her SOM coursework to help LA work on its COVID-19 response.