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Insights Blog

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a graphic visual of a shopping cart with a large amount of abstract representations of data going into it representing purchasing data storage in volumes
November 13, 2024 Center for Customer Insights Blog

Before You Offer Volume Discounts, Crunch the Numbers: Here’s How

Yale School of Management Associate Professor of Marketing Soheil Ghili's research explores optimal pricing strategy when it comes to offering volume discounts.

Ramon Soto Colloquium on Marketing Leadership at Yale School of Management hosted by Yale Center for Customer Insights
November 06, 2024 Center for Customer Insights Blog

Beyond Healthcare: Northwell Health’s Ramon Soto (Yale SOM ’08) on Embracing Purpose and Driving Change

YCCI Advisory Board Member, Ramon Soto (Yale SOM '08), SVP and Chief Marketing Officer of Northwell Health, joined the Colloquium on Marketing Leadership series to speak to students about his career and insights along the path from SOM to CMO.

Group photo of attendees of the Yale Center for Customer Insights Board of Advisors Meeting held at BCG (Boston Consulting Group) Offices in Hudson Yards, New York, NY.
October 14, 2024 Center for Customer Insights Blog

YCCI Board of Advisors Meeting Recap

Overhead shot of several people crossing over a crosswalk on a street
September 27, 2024 Center for Customer Insights Blog

The Misguided Belief that More Is Less

People, by default, believe that a growing population means scarcer resources.

Marketing Insights to Expand into Electric Vehicles: A woman charging her electric vehicle in the comfort of her own home
September 05, 2024 Center for Customer Insights Blog

Marketing Insights to Expand into Electric Vehicles

The Yale Center for Customer Insights (YCCI) explores what drives customer beliefs and barriers around EVs, as the sector gears up for massive growth.

Robotic hand about to eat a cupcake with a cherry
August 29, 2024 Center for Customer Insights Blog

The New Food Critic: AI-Generated Restaurant Reviews Fool the Best of Us

The popularity of generative AI platforms has made it easy to brew fake reviews. The problem is that customers can’t spot differences between the real and fake ones. 

Understanding Donors
August 14, 2024 Center for Customer Insights Blog

Understanding Donor Behavior: Insights for Increasing Engagement and Charitable Giving

As economic pressures challenge charitable giving, a new YCCI study reveals the critical role of understanding donor motivations to better connect with supporters and drive meaningful contributions.

Couple in financial stress
July 12, 2024 Center for Customer Insights Blog

Financial Stress Prevents Money Talk Among Romantic Couples

Financially stressed individuals are less likely to discuss money with their romantic partners, according to a new study.

Several Yale SOM interns posing outside an office building on a city street
July 11, 2024 Internship Spotlight Blog

Internship Spotlight: Jordan Greer ’25, Procter & Gamble

For Jordan Greer ’25, participation in the Discovery Projects, an experiential course from the Yale Center for Customer Insights, prepared her to develop comprehensive marketing solutions in her summer internship. 

LPGA Discovery Project Trip 1
June 10, 2024 Center for Customer Insights Blog

A Discovery Project Experience: LPGA Championship

MBA Discovery Project students on the LPGA team got a once in a lifetime opportunity to attend the Chevron Championship of the Ladies Professional Golf Association.