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Insights Blog

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Dry January Mocktail
January 18, 2024 Center for Customer Insights Blog

Understanding Sober-Curious: Consumer Mindsets in the Move to Healthier Beverages

Explore the rise of wellness-driven beliefs behind consumer decisions where nonalcoholic options are no longer just for the sober but for those prioritizing mental and physical well-being.

snooze
January 10, 2024 Center for Customer Insights Blog

Now or Never: Why Do Many New Year’s Resolutions Fail? 

Uncover the psychological nuances behind the gap between good intentions and actual follow-through when it comes to New Year's Resolutions, exploring phenomena like hyperbolic discounting and identity attachment.

trust fall
December 21, 2023 Center for Customer Insights Blog

Navigating Brand Trust in Modern Marketing

Evolving consumer demands and societal shifts are reshaping the concept of brand trust. How can brands build lasting consumer trust leading to loyalty in today's ever-changing marketing landscape?

woman shopping for pet food with dog
December 19, 2023 Center for Customer Insights Blog

How Pet Retailers Can Use Insight-Driven Advertising to Keep Customers Coming Back to Stores

As pet retailers notice a post-pandemic dip in customers, a study out of the Yale Center for Customer Insights (YCCI) uncovers marketing and advertising strategies that could help drive up sales and services.

clean green cleansing products
November 20, 2023 Center for Customer Insights Blog

Is Green “Clean Enough”? The Perceived Limits of Natural and Sustainable Personal Care Products

Explore the nuanced consumer perceptions of natural and sustainable personal care products, revealing that even ardent advocates of sustainability may have limits in their preferences.

black friday YCCI blog
November 13, 2023 Center for Customer Insights Blog

Decoding Black Friday Shopping Behavior: From Impulse Buys to Thoughtful Choices

Explore the psychology of consumer behavior to uncover what drives shoppers from impulsive purchases to thoughtful choices, shedding light on System 1's allure, shopping momentum, opportunity costs, and the importance of lasting value in consumer

ANA Speakers at Evans Hall
November 07, 2023 Center for Customer Insights Blog

Connecting with Consumers in a Changing World: YCCI and ANA Host Growth Through Marketing Conference

On Friday, October 13th, the Yale Center for Customer Insights partnered with the Association of National Advertisers Educational Foundation to host over 150 industry professionals and students at the Growth Through Marketing Conference.

illusion of choice
October 18, 2023 Center for Customer Insights Blog

Challenging Assumptions: The Theory of Choice and Control

For more than 40 years, researchers have believed that giving people a choice makes them think they are more likely to achieve a positive outcome.

matt chmura colloquium 1
October 16, 2023 Center for Customer Insights Blog

Beyond the Game: LPGA’s Matthew Chmura (Yale SOM ’18) on The Power of Emotional Connections in Sports

The Ladies’ Professional Golf Association’s first chief marketing executive spoke to students during this year’s Colloquium on Marketing Leadership, reflecting on his career in sports marketing. Here’s how it went down.

friends enjoying snacks and beverages
October 09, 2023 Center for Customer Insights Blog

Splurge or Save: Navigating Brand Choices Amid Inflation

In the face of recent economic challenges, consumers still find moments to indulge in name-brand food and beverage products.