Ravi Dhar

George Rogers Clark Professor of Management and Marketing & Director of the Center for Customer Insights

Professor Ravi Dhar

Ravi Dhar is the George Rogers Clark Professor of Management and Marketing and director of the Center for Customer Insights at the Yale School of Management. He also has an affiliated appointment as professor of psychology in the Department of Psychology, Yale University.

He is an expert in consumer behavior and branding, marketing management, and marketing strategy and a leader in bringing psychological insights to the study of consumer decision-making. His research focuses on using psychological principles, such as limited self-control and cognitive limitations in processing information, to investigate fundamental aspects about the formation of consumer preferences and goals in order to understand consumer behavior in the marketplace. 

Over the years, he has addressed questions such as the following: How do consumers make a choice as the number of options multiply? How do people make tradeoffs between what’s fun and what’s practical? Can engaging in a selfless act lead to more selfish choices? Does making an initial purchase have an impact on their willingness to spend on additional purchase? His other research focuses on understanding consumer motivation to pursue their goals in various situations as well managing the simultaneous pursuit of multiple goals. In real-life situations, people hold several different, even conflicting goals that they intend to accomplish and his research explores the regulation of multiple goals in multiple goal systems. His work has been mentioned in Business Week, the New York Times, the Financial Times, the Wall Street Journal, the Economist, USA Today, and other popular media.

He has been a visiting professor at HEC Graduate School of Management in Paris, at Erasmus University in the Netherlands, and at the Business Schools at Stanford and New York University. In addition, he has consulted to companies in a wide variety of industries, including health care, financial services, high tech, CPG and luxury goods.

He has published more than 50 articles and has received several awards for his research. He also serves or has served on the editorial boards of leading marketing journals, such as Journal of Consumer Psychology, Journal of Consumer Research, Journal of Marketing, Journal of Marketing Research, and Marketing Science. He has led seminars on various marketing topics for senior executives in Asia, Europe, and North and South America.

Community Profile

When consumers make decisions, they take fairly limited time, and yet the factors that influence their choices can be quite complex.

Education

  • PhD, University of California, Berkeley, 1992
  • MS, University of California, Berkeley, 1990
  • MBA, Indian Institute of Management, 1987
  • BTech, Indian Institute of Technology, 1986

Courses

Marketing Strategy
MGT 559
YCCI: Topics in Customer Insights
MGT 650
Strategic Marketing Leadership: The role of a Chief Marketing Officer
MGT 859

Managerial Summary of Recent Research

"Making the Price of Indulgence Right" (with U. Khan), Sloan Management Review, March 30, 2011

"Column: The Persuasive Power of Opportunity Costs" by Shane Frederick, Harvard Business Review, January - February, 2011

"The Power of Customers’ Mindset" (with K. Goldsmith and J. Xu), Sloan Management Review, October 1, 2010

"Giving Consumers License to Enjoy Luxury" (with U. Khan and S. Schmidt), Sloan Management Review, April 1, 2010

"A Mind for Brand Extensions" by By Larry Yu, Sloan Management Review, July 1, 2008

Publications

Selected Books

R. Dhar and R. S. Winer
Pearson Hall
2010

Selected Articles

Achievements

Distinguished Scientific Contribution Award
Society of Consumer Psychology
2012
Yale SOM Alumni Association Teaching Award
Yale School of Management Alumni Association
2012
Finalist
William O'Dell Award
2012, 2008, 2004
Winner
William O'Dell Award
2005
Finalist
Paul Green Award
2004
INFORMS Consortium Faculty Fellow
AMA Consortium Faculty Fellow
John A. Howard AMA Doctoral Dissertation Award, 1992-1993 (Honorable Mention)
AMA Doctoral Consortium Fellow
1991

Consultancies

  • Google
  • IBM
  • AT&T
  • United Healthcare
  • Pepsico
  • Praxair
  • Procter & Gamble
  • Visa
  • General Mills
  • Expert witness and consultant in legal cases

Editorships

Journal of Consumer Psychology
Editorial Board
Journal of Marketing
Editorial Board
Journal of Marketing Research
Associate Editor
Marketing Letters
Editorial Board
Marketing Science
Past Associate Editor
Journal of Consumer Research
Past Associate Editor