Yale Center for Customer Insights

With the right model, AI can use video recording of interviews to infer the job candidates who are best-suited to sales jobs.

Behavioral science insights into intrinsic motivation reveal strategies to make New Year’s resolutions not only more achievable but also sustainable. By leveraging innate human tendencies toward enjoyment, social connection, and immediate gratification, the psychology of goal setting can become a powerful tool for long-term success.

After the release of ChatGPT, consumers quickly began using the tool to draft complaints to the Consumer Financial Protection Bureau — a development that made settlements in consumers’ favor more likely.