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Insights Blog

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May 08, 2020 Center for Customer Insights Blog

The Risks and Rewards of Targeted Ads

https://som.yale.edu/blog/center-for-customer-insights
May 08, 2020 Center for Customer Insights Blog

The Limitations of Generosity

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May 08, 2020 Center for Customer Insights Blog

Analytics & Insights: Experiential Learning Through Discovery

photograph of Jon Iwata
May 07, 2020 Center for Customer Insights Blog

A Conversation with Jon Iwata

We sat down with YCCI Executive Fellow and former Chief Brand Officer at IBM, Jon Iwata, to get his thoughts on branding best practices and his personal growth mindset.

Seth Farbman
May 07, 2020 Center for Customer Insights Blog

A Conversation with Seth Farbman

We sat down with YCCI Executive Fellow and former Chief Marketing Officer of Spotify, Seth Farbman, to hear his thoughts on the future of marketing.

stimulus check
April 13, 2020 Center for Customer Insights Blog

To Spend or to Save?

How Behavioral Science Helps Explain Consumer Decisions Around Economic Stimulus Checks

Zoom Call with multiple participants
April 09, 2020 Center for Customer Insights Blog

Strategic Marketing Leadership in the time of COVID-19

a ladder with all the rungs vs. a ladder missing the bottom rungs
March 27, 2020 Center for Customer Insights Blog

A More Impartial Machine

For many reasons, machine-learning algorithms can express bias when analyzing big sets of data. Can we make them more objective observers?

hand putting on hand sanitizer
March 13, 2020 Center for Customer Insights Blog

The Behavioral Science of COVID-19

As the number of confirmed cases of COVID-19 continues to grow, consumers are reacting in ways that some might consider to be irrational—from stocking up on water and toilet paper to saying that they won’t order Corona beer.

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February 28, 2020 Center for Customer Insights Blog

Intuitive Decision Making