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Insights Blog

Displaying 111 - 120 of 124
rolling dice
October 24, 2017 Center for Customer Insights Blog

When Chance is Better Than Choice

Some consumers feel “trapped in a moral dilemma” when asked if they would like to give to a good cause. The solution? Take the choice out of their hands.

pink flower with one white petal
September 25, 2017 Center for Customer Insights Blog

Valuable Mistakes

In the right context, consumers prefer something made by mistake to something made intentionally—even if that mistake negatively affects a product’s quality

Picture of Comic Con auditorium
July 10, 2017 Center for Customer Insights Blog

Customer Insights at New York Comic Con

group of SOM students at Olea
June 30, 2017 Center for Customer Insights Blog

YCCI Graduates 15 Students into Fellows Program

gears on a purple background
June 13, 2017 Center for Customer Insights Blog

Turning Internship Into Offer

How to Make the Most of Your Summer Internship in Brand Management

YCCI Conference Poster
May 18, 2017 Center for Customer Insights Blog

7 Lessons from the 2017 Yale Customer Insights Conference

Raja Rajamannar
April 17, 2017 Center for Customer Insights Blog

3 Questions with Raja Rajamannar, CMO of Mastercard

vinyl record stack
December 16, 2016 Center for Customer Insights Blog

What’s in a Number?

Emerging insights on “temporal contagion” explain the unusual contours of limited-edition markets

September 26, 2016 Center for Customer Insights Blog

Tasting Expectations

It’s commonly accepted that our experiences inform our beliefs. But marketers take note: the converse is just as true.

person taking a picture of their food
September 22, 2016 Center for Customer Insights Blog

Happiness through Photography

Despite skyrocketing growth in photography, the effect of taking pictures on consumer experiences has long been unknown. A new study out of Yale demonstrates that taking photographs can actually increase our enjoyment of experiences.