When Chance is Better Than Choice
Some consumers feel “trapped in a moral dilemma” when asked if they would like to give to a good cause. The solution? Take the choice out of their hands.
Valuable Mistakes
In the right context, consumers prefer something made by mistake to something made intentionally—even if that mistake negatively affects a product’s quality
Turning Internship Into Offer
How to Make the Most of Your Summer Internship in Brand Management
7 Lessons from the 2017 Yale Customer Insights Conference
3 Questions with Raja Rajamannar, CMO of Mastercard
What’s in a Number?
Emerging insights on “temporal contagion” explain the unusual contours of limited-edition markets
Tasting Expectations
It’s commonly accepted that our experiences inform our beliefs. But marketers take note: the converse is just as true.
Happiness through Photography
Despite skyrocketing growth in photography, the effect of taking pictures on consumer experiences has long been unknown. A new study out of Yale demonstrates that taking photographs can actually increase our enjoyment of experiences.