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Insights Blog

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Allie Harokopus
October 05, 2021 MBA Blog

Internship Spotlight: Allie Harokopus ’22, American Express

Allie Harokopus ’22 on developing a strategy to build support for the American Express brand among younger consumers.

Event card for Daniel Kahneman
October 01, 2021 Center for Customer Insights Blog

Learning from Leaders: A Conversation with Danny Kahneman

Mitch Lang
September 10, 2021 MBA Blog

Internship Spotlight: Mitchell Lang ’22, Amazon Prime Video

Mitchell Lang ’22 checks in from a summer internship with the Personalization and Discovery team at Prime Video.

pink alarm clock
September 09, 2021 Center for Customer Insights Blog

How Duration Affects Consumer Experience

The longstanding theory of “duration neglect” asserts that the length of an experience has little influence on how it’s perceived; of much more importance are key moments during that experience. New research suggests these two are inseparable.

three apples, green, yellow and red
August 31, 2021 Center for Customer Insights Blog

When to Launch? How New Options Alter Consumer Choice Preferences

The timing of a new launch is a key consideration in product marketing. News of an upcoming competitive launch often sets off a fire drill of reactions—prompting marketers to put pressure on supply chains to be first to market.

Neha Kulsh
August 26, 2021 MBA Blog

Internship Spotlight: Neha Kulsh ’22, Los Angeles Mayor’s Office

Neha Kulsh ’22 leaned on her SOM coursework to help LA work on its COVID-19 response.

a pile of name tags in red and blue
vintage yellow tv on blue background with green screen and antennae
Illustration of tiny workers looking at graphs on a large computer screen with a lightbulb and book as props.
June 22, 2021 Center for Customer Insights Blog

Building a More Effective Salesforce

Approximately 10% of the U.S. labor force works in personal sales, and yet little is understood about how to improve the performance of this sector. New research provides three important insights.

illustration of an arrow made out of people standing together
June 22, 2021 Center for Customer Insights Blog

The Heart of Business with Hubert Joly