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Insights Blog

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man looking into the distance with glasses with AI going on in his head
June 11, 2021 Center for Customer Insights Blog

Re-Imagining the Insights Function with Stephan Gans

business chart in blue and gold
June 02, 2021 Center for Customer Insights Blog

Quantum Marketing

In the inaugural session of the Learning from Leaders webinar series, Raja Rajamannar gave attendees a look at what’s ahead for marketing through the lens of his new book, Quantum Marketing: Mastering the New Marketing Mindset for Tomorrow's Consu

a hand holding an illuminated light bulb
May 25, 2021 Center for Customer Insights Blog

The Craft of Data and Art of Insights

In this session of the YCCI’s Learning from Leaders webinar series, Unilever’s Stan Sthanunathan discusses the universal need for effective insights leaders. “Insights,” he says, “are required in any function, any company, any industry.”

gamification illustrated
May 11, 2021 Center for Customer Insights Blog

The Motivating Power of Games

Yu-kai Chou has spent nearly two decades studying how gamification can drive long-term behavior change. In a recent presentation to the Yale-Ipsos Think Tank, Chou walked through what he’s learned and his framework for applying insights.

illustration of people with word bubbles sharing information
May 11, 2021 Center for Customer Insights Blog

The Value of Friends

Word of mouth marketing has received much attention in recent years, with particular focus on how to choose the appropriate “seeds”—those who spread information.

illustration of four people in business wear running towards GOAL finish line
April 28, 2021 Center for Customer Insights Blog

What Can a Game Show Teach Us About Gender Bias?

A new study of one of the bidding games on the Price is Right illuminates an interesting dynamic between men and women that may hold relevance in the workplace, consumer sales, and even B2B transactions.

covid vaccine stock
April 21, 2021 Center for Customer Insights Blog

To Increase Vaccination Rates, Think Like a Marketer

Despite the staggering damages wrought by COVID-19, a significant portion of healthcare workers appear reluctant to get vaccinated. The big question is why. Approaching this question like a marketer could prove fruitful.

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cartoonized people in front of smart phone screen with depictions of online reviews
January 29, 2021 Center for Customer Insights Blog

The Overlooked Value of Mistakes in Consumer Ratings and Reviews

Shoppers are more likely to purchase a product after reading a review that describes making a prior purchase mistake. So why aren’t marketers capitalizing on this?

depiction of virtual data lock with blue background
January 15, 2021 Center for Customer Insights Blog

The Benefits of Privacy

In May of 2018, the European Union enacted the world’s strictest data privacy law: the General Data Protection Regulation. A new analysis demonstrates how, by and large, everybody—consumers, firms, society—wins as a result.