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Senior Associate Director, Management Master's Programs

Detailed Job Listing:

JOB FAMILY: MANAGERIAL AND PROFESSIONAL

STARS Requisition: 75382BR
University Job Title: Student Services Officer 4
Department Job Title: Senior Associate Director, Management Master's Programs

Grade: 24

Duration: Three-year fixed duration 

Position Focus: 

Manages operations and processes and provides strategic input for recruiting, selection, and enrollment for the Yale School of Management (Yale SOM) Master of Management Studies in Asset Management Program (MMS-AM).                                                                           

Essential Duties: 

  1. Manages the overall admissions process for the MMS-AM program, including cycle prep, application launch, interviewing, application review, admissions decisions, and enrollment.
  2. Together with the Assistant Dean and other members of the Admissions team, devises, develops, and implements recruitment strategies for MMS-AM program. Incorporates the input of faculty, staff, and other stakeholders in developing these strategies, and leverages relationships with alumni and others to meet program recruitment targets.
  3. Develops recruitment and yield event strategy and executes online and in-person events for the program’s recruitment, admissions, and yield. Partners with Global Programs, MBA Admissions, and other SOM departments to create efficiencies across events and initiatives.
  4. Analyzes data and drives strategic actions to ensure targets are met. Provides analysis of key admissions data to school leadership at milestones and in support of ad hoc requests.
  5. Designs and evolves application content and evaluation tools, being responsive to the priorities of the school and trends within the industry. Collaborates with the Operations team to translate priorities and insights into the application form and overall process.
  6. Runs interview program. Employs novel techniques to evaluate English language skills for non-native speaking candidates.
  7. Implements policies related to applications, pre-requisites, enrollment, and deferrals.
  8. Manages admissions yield strategy for the MMS-AM program. Creates data-driven strategies to achieve demographic targets and key quality metrics. Develops and maintains models for use throughout the application cycle.  Improves yield forecasts as program matures.
  9. Serves as a member of the MMS-AM admissions committee, including assessing, interviewing, and selecting students.
  10. Collects and analyzes financial aid and scholarship data. Key point of contact for university loan provider to produce tailored financial aid packets for all admitted candidates. Reports on overall spending and discount rate per class for budgeting.
  11. Plans and implements innovative programs and strategies. Compiles key admissions data, analyze trends and outcomes, and recommends new approaches and strategies. Identifies new opportunities to increase applications for admission and enhance yield of admitted applicants.
  12. Oversees collection, maintenance, and analysis of key admissions inputs and student and alumni outcomes to improve recruiting, selection, and yielding of Yale SOM MMS-AM students.
  13. Establishes and maintains relevant admissions statistics to enable effective and efficient monitoring within an application season, analysis across application seasons, and ongoing reporting to key internal constituents and external stakeholders.  Oversees data collection and analysis related to media outlets and rankings agencies.
  14. Mentors colleagues on MMS-AM programmatic needs, deploying resources to meet key deadlines.
  15. Supports incoming student selection and enrollment, including processes for application review and decision-making and developing and maintaining models for use throughout the application cycle.
  16. Serves as day-to-day point of contact for Program Director and other departments (CDO, AASL, OISS) on matters related to MMS-AM admissions.
  17. Stays apprised of trends and competitive landscape for specialized master’s programs.
  18. Supervises M&P and C&T staff members.
  19. Participates on key Yale SOM committees.
  20. May perform other duties assigned.

Required Education & Experience:

Bachelor’s degree and five years of related work experience in admissions, registrar, placement, financial aid, or student counseling or an equivalent combination of education and experience.

Required Skills & Abilities: 

  1. Ability to travel, both domestic and international.
  2. High-level analytical skills and excellent computer skills, including the ability to work with advances MS Office, complex databases, and spreadsheets.
  3. Superior demonstrated written and oral communication skills.
  4. Team player with superior interpersonal skills.
  5. Ability to work successfully in a fast-paced and changing environment and to lead with a positive and can-do attitude that supports the mission of the school.
  6. Demonstrable commitment to diversity, equity, and inclusions (DEI) and track record of building and leading diverse, inclusive teams.

Preferred:

Experience in higher education administration with management responsibility or in a field consistent with career paths of management students. Proven record of successful development and implementation of new programs. Master’s degree, experience in MBA admissions, student affairs, or career development.

Competencies:

  • Customer Service Focus – Listening carefully to and understanding customers’ needs and proactively responding to those needs in a consistent and timely manner.
  • Teamwork/Communication – Working cooperatively to achieve common goals. Support cooperation, collaboration and the sharing of information.
  • Product Excellence – Provide the best quality product available and continuously upgrade standards to maintain quality.
  • Leadership – Provide direction and motivation to others through communication, modeling appropriate behavior, optimism and high achievement
  • Innovative – Openness to new ideas and their implementation. Ability to react and adapt to changing situations appropriately.
  • Strategic Thinking – Recognize opportunities, identify critical, high pay-off activities and prioritize them to attain goals.

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