Yale School of Management

Center for Customer Insights

Advancing the frontiers of consumer understanding

Board of Advisors

The YCCI Advisory Board comprises leaders from customer-facing organizations in a wide range of sectors. Board members provide the Center with leadership and foresight to advance its mission and purpose.

Cummings Jon Cummings YC '85

Chairperson, YCCI Advisory Board; Senior Partner, McKinsey & Company 

Jon Cummings is a Senior Partner at McKinsey & Company and has been with the Firm since 1987. Jon began his career in Chicago and was in South Africa from 1994 to 2002, where he co-founded the Johannesburg Office and was the Office Manager for seven years. Jon leads McKinsey’s Americas Packaged Goods practice and is based in New Jersey. Prior to joining McKinsey, Jon received his BA from Yale University and a M.Sc. from the London School of Economics in the U.K.

Michiel Bakker 

Director, Global Workplace Programs, Google  Bakker

Michiel Bakker is the Director of Global Programs, Real Estate and Workplace Services at Google. Prior to becoming the Director of Global Programs, Real Estate and Workplace Services at Google, Michiel was Google’s Director of Global Food Services, where he led the company’s world-renowned Food program, supporting all food service related activities and initiatives for Google’s global community. Bakker’s focus areas include developing new insights and evidence in how food experiences can enable individuals and teams to be their best short and long term, and developing internal and external global partnerships to explore and tackle the challenges and opportunities in the broader food systems.

Prior to joining Google, Michiel spent 17 years with Starwood Hotels & Resorts Worldwide Inc. Most recently, he led Starwood’s Food and Beverage in Europe, Africa and the Middle East where he drove operations and guided growth and development. Prior to that, he co-lead Starwood’s F&B efforts in its North American Division and was for many years the F&B leader for Starwood’s New builds and transitions team. Michiel holds a Bachelor of Business Administration degree from the Hotel Management School Maastricht (The Netherlands), a MBA from the University of Bradford (UK), a Master’s of Hospitality Administration degree from the University of Nevada, Las Vegas and a Master’s degree in Real Estate and Construction Management at the University of Denver.

Together with his wife Nicolette, Michiel is raising his two sons (Brian and Andrew) in sunny Los Gatos, California. In his spare time, Michiel loves to spend time with his family, traveling, walking, eating out, reading and enjoying life.

Christine Barton, Law ‘99Barton

Partner and Managing Director, The Boston Consulting Group

Christine's topic expertise is growth / topline turnaround, consumer insights and market research, positioning, branding, marketing, new product development, and customer experience.  Christine has focused on growth and insights-led topline turnaround in her 15 years at BCG.  She leads the Marketing and Sales practice in their South system.  She joined The Boston Consulting Group full time after earning a law degree from Yale Law School ‘99.

She holds a Masters from Oxford University where she was a Rhodes Scholar, after she graduated from the University of Texas at Austin.

Melville E. Blake III '80

Principal, Stern Strategy Group Blake

Mel Blake is Principal at Stern Strategy Group, a lecture agency representing thought leaders with provocative ideas and expertise about the future of business, science, and society. Stern Strategy Group connects companies and organizations with leading visionaries and social change agents shaping the future of business and welfare of the world. He brings 30 years of corporate executive, advisory, and talent management experience to the job.  Mel was Executive Vice President and Managing Director at BankBoston Corporation, where he was a member of the Corporate Working Committee, the bank’s executive policy and decision-making body. He has also served as Chief of Staff at FleetBoston Financial, and Managing Director for Ecommerce Development, concentrating on business-to-business markets. Prior to his corporate positions, he was a Vice President at the MAC Group, a management consulting firm based in Cambridge MA.

He holds a BA in Economics from Wesleyan University (CT) and earned an MBA from the Yale School of Management. Mel is also a contributor to the business press, both in print and on-line.

Claire M. Burns '96Burns

Chief Marketing and Strategy Officer, Prudential International

Claire Burns is the CMO and Chief Strategy Officer for Prudential International. In that role, she oversees brand and marketing, digital strategy, product management and business strategy for the international division of Prudential Financial (Pru).

Prior to joining Pru, Claire was Chief Customer Officer for MetLife, where she led the company’s transformation from a product to customer-centric organization. Before MetLife, Claire was Chief Strategy Officer for Alico, a $37B global subsidiary of AIG. In that role, Claire oversaw the strategy, M&A, divestiture, investor relations and corporate communications functions. During her 20 years in the industry, Claire has played a variety of managerial and executive roles in marketing, strategy, communications and operations for MetLife, AIG, Lincoln Financial and Aetna. She has also held positions in communications and publicity for Columbia Motion Pictures and Senator John McCain.

Ms. Burns received her MBA from the Yale School of Management and earned a BA in government and international relations from Wesleyan University.

Sara Dent ‘86Sara Dent

Trustee, Woods Hole Oceanographic Institution 

Sara is a current Trustee of the Woods Hole Oceanographic Institution, the world’s leading independent non-profit organization dedicated to ocean research, exploration and education. Operation positions in Maintenance and Repair and Traffic and Chartering Departments of the Chevron Shipping Company led to the interest in becoming involved with the Oceanographic. She is also the Board of the Clearwater  Investment Trust, an investment company.

Sara is currently on the Advisory Council for the World War II Memorial on the National Mall and the AFI/Silver Theater in Silver Spring, Maryland. She has also served on the board of the Rock Island Company as well as several foundations and schools. 

James A. Firestone '78Firestone

Retired President, Corporate Operations NA and Executive Vice President, Xerox Corporation 

James Firestone was the president of  Corporate Operations at Xerox Corporation. He was named to this position in September 2008. He was also an Executive Vice President of the corporation, appointed in April 2007. Mr. Firestone was responsible for the company's core corporate organizations that support all areas of the business worldwide, including research and development, information management, strategy, Fuji Xerox relations, human resources and ethics, marketing and communications, and Xerox's environmental health and safety initiatives. Prior to this role, Mr. Firestone was president, Xerox North America, a position he assumed in 2004 after serving as the company's chief strategist. As head of North America, Firestone was responsible for direct and indirect channels of distribution in the United States and Canada including direct sales and service, agents, resellers and Teleweb. In this role, he led the company's $1.5 billion acquisition of Global Imaging Systems in 2007, increasing Xerox's access to small and mid-size businesses in the U.S. by 50 percent. Jim joined Xerox from IBM in August 1998 as president of the Xerox Channels Group, responsible for creating a network of resellers for Xerox's office printers and multifunction systems. He then was named senior vice president for the Corporate Strategy and Marketing Group. At IBM, Jim was responsible for all of the company's consumer products and services for the home and family market. He joined IBM in 1995, helping launch a new division to develop and market hardware, software and multimedia products. Prior to IBM, Jim headed the consumer division of Ameritech, a telecommunications company, from 1993 to 1995. He spent the first 15 years of his career at American Express, serving as President of the Japan Division, and subsequently leading the Corporate Card and Travelers Cheques businesses. Jim serves on the board of directors of Fuji, The Japan Fund and The Goodyear Tire & Rubber Company.

Thomas E. Gage '80 Tom Gage

CEO and Managing Director, Marconi Pacific, LLC

As CEO and Managing Director of Marconi Pacific, Tom Gage works as a consultant and venture investor in the high-tech venture industry and in lower tech buy-outs. Previously, Mr. Gage was Senior VP of Verisign Communications Services responsible for VCS's Wireline P&L including product management, product development and marketing. Tom Gage has over 20 years experience as a management consultant which includes positions as vice president and managing director of Gemini Consulting’s North American C4 practice, and associate with the MAC Group, general management consultants. He also spent four years at Conoco as a coal and international oil analyst. He has broad and deep experience in telecommunications, property and casualty insurance, energy, real estate investment and venture capital. Tom also serves on The Maret School Board.

Stephan GansGans

Senior Vice President, Chief Insights & Analytics Officer, PepsiCo

Prior to joining PepsiCo, Stephan was the chief strategy officer for Interbrand North America, overseeing North American and Global practices. Before joining Interbrand, Stephan was co-owner and CEO of the global marketing consultancy EffectiveBrands, which focused exclusively on building effective marketing organizations for global brand leaders until it was acquired by WPP in 2014.  Stephan began his career at Unilever, where he held both brand management and leadership roles in Europe and the U.S.

Stephan was born in Amsterdam, The Netherlands, and lives with his family in Greenwich, CT.

Edward S. Harrington ’87Harrington

Chairman / Innovation Process Consultant, Ideas to Go, Inc.

Ed is the Chairman / Innovation Process Consultant of Ideas To Go, a creative process consulting firm that specializes in helping Fortune 100 Companies create innovative business solutions and marketing strategies, with a particular focus on eliciting insights and ideas directly from clients’ customers and consumers. Ed joined Ideas To Go in 1994. Prior to joining Ideas To Go, Ed held several marketing positions at Procter & Gamble and Bausch & Lomb. At P&G he helped spearhead the first initiative into consumer understanding and concept development, looking at both traditional and non-traditional methods of exploring customer needs. He has facilitated hundreds of consumer-client sessions on a very broad range of subjects including new product development, product positioning, and product naming. Ed also speaks at seminars and conferences on the subjects of creative problem solving and how to successfully plumb the hearts, minds and imaginations of consumers for insights and ideas.

See more about Ed's work with Ideas To Go and YCCI.

Todd KaplanTodd Kaplan

Vice President Marketing at Pepsi

Todd Kaplan is the Vice President of Marketing at Pepsi where he is responsible for leading PepsiCo’s flagship brand – Pepsi.  In his role, he oversees all brand creative, communications and commercial execution across Pepsi, Diet Pepsi and Pepsi Zero Sugar, while building a long term strategy and new product innovation for the brand overall.

Todd has spent the past 14 years at PepsiCo, where he has consistently brought his creativity, strategic thinking, and passion to each of his roles.  Most recently, Todd oversaw PepsiCo’s multi-billion dollar US Water Business where he transformed the company’s water portfolio by creating and launching two of the biggest innovations in PepsiCo history - LIFEWTR (premium water) and bubly (sparkling water).  These products delivered close to $500MM in sales in their first 2 years alone and quickly helped PepsiCo become the #1 driver of growth in the US water category.  Over the years, Todd has worked across a variety of businesses at PepsiCo, from leading marketing for Mountain Dew, to overseeing Pepsi’s NFL and MLB sponsorships, to creating disruptive new beverage innovation products for PepsiCo’s foodservice division.  Prior to joining PepsiCo, Todd worked for Millsport LLC, a sports marketing consultancy, where he oversaw the VISA International business. 

Todd was recently named one of the “Top 25 Most Innovative CMO’s” in the world by Business Insider and one of the country’s 40 Most Innovative Marketers under 40 years old by Brand Innovators.  He has been profiled on the cover of Event Marketer magazine and is a regularly featured speaker in the industry, including mainstage appearances at the Cannes Lions International Festival of Creativity and South by Southwest. Todd holds a BA in Economics from Northwestern University, and an MBA from Yale University.

Rohit KichluRohit Hichlu

Vice President Marketing at UnitedHealth Group

Rohit Kichlu is VP of Marketing at UnitedHealth Group. Prior to this role, Rohit was the Senior Director of Marketing at OptumHealth Care Solutions, a division of UnitedHealth Group, where he leads the marketing for the Health & Wellness business and the Culture of Health Institute.

Rohit has over 20 years of Sales & Marketing experience having worked at leading organizations including Marriott, Unilever, Blyth Inc. and Novartis. At Marriott, Rohit played a key role in developing the medical association convention business, that resulted in him receiving the American Medical Associations' vendor of the year award. He then joined Unilever and shaped the marketing for iconic brands including Lipton Tea, I Can't Believe It's Not Butter! Promise Margarine and Lipton Iced Tea Mix. At Unilever, he successfully led the global team that launched the world's first tea bag that brews directly in cold water. He was recruited to Blyth Inc. to consolidate a fragmented brand portfolio across 11 countries. At Blyth Inc., he received a US patent in his name for a new air freshner device that was subsequently launched into the United States. At Novartis, Rohit led the marketing for Gerber Baby Food and the entire Gerber portfolio of wellness products.

Rohit has a Bachelor of Science degree from the University of New Hampshire and an MBA from the J.L. Kellogg Graduate School of Management at Northwestern University.

Antonio Lucio Antonio Lucio

Chief Marketing Officer, Facebook

Antonio Lucio is the Chief Marketing & Communications Officer at Facebook. Prior to Facebook, Antonio was the CMO of HP, Inc,  where he led the global marketing organization, including branding, demand generation, strategic events and global communications for one of the world’s most valuable brands. He has more than 25 years of global marketing and brand management experience. Before joining HP, he spent eight years at Visa, most recently as Global Chief Marketing and Communication officer, responsible for the design and implementation of all global brand & product marketing platforms and corporate communications. Antonio helped guide Visa through their IPO, and created the company’s first-ever global positioning and brand identity system. Antonio has held marketing leadership and innovation roles at some of the world's most successful consumer packaged goods companies, including PepsiCo Inc., Kraft General Foods, RJR Foods International, and Procter & Gamble.

He earned a B.A. in history from Louisiana State University. He was born in Spain, raised in Puerto Rico, and currently resides in San Francisco. He is fluent in English, Spanish and Portuguese. Antonio is based in Palo Alto, California.

Pavan MamidiRoss Martin

Associate Professor, IIM-A & Affiliated Professor, Harvard Law School

Prof. Pavan Mamidi is an associate professor at IIM Ahmedabad, and an affiliated professor with the Programme on Legal Profession at Harvard Law School. Prof. Mamidi's areas of research interest cover signaling theory, trust, social norms, contracting, behavioral ethics, negotiation, and experimental methods. He has held positions at Harvard, MIT, University of Michigan, and IIM Bangalore previously. 

In addition to his academic credentials, Pavan has extensive professional experience providing consulting services to the technology industry, covering both Indian and US firms. His early research included work on patenting criteria, technological innovation and the social costs of intellectual property. 

In his more recent work, he undertakes field-based empirical work on social norms, trust, and inter-ethnic negotiations. He is also currently engaged in a RCT-based field experiment that measures the impact of criminalising bribe-giving on the supply-side of corruption. Pavan has a D.Phil in Sociology from Oxford, an LL.M from Harvard Law School, and an undergraduate degree in Mathematics from Osmania University.


Ross Martin Ross Martin

CEO, Blackbird 

Ross Martin is the CEO of Blackbird, a marketing and business innovation agency that uses customer intellegence, strategy, and breakthrough creativity to solve problems, create opportunities, and propel growth for industry leaders and the challengers out to disrupt them. Prior to Blackbird, Martin was the  EVP of  Marketing Strategy and Engagement for Viacom, where he oversaw the company’s marketing, consumer intelligence, innovation, business development and creative strategy teams. Also, Martin founded and ran Scratch, Viacom’s creative strategy and consulting division. Martin joined Viacom in 2004 as the first Head of Programming for MTV's Emmy and Peabody Award winning college network, mtvU and later served as Senior Vice President of MTV 360 Production and Development. Prior to MTV, Martin ran production company Plant Film, served as VP of Film & Television for internet startup Nerve.com, and was a development executive for Spike Lee's 40 Acres and A Mule Filmworks.

Martin is a member of the Academy of Television Arts & Sciences, the Board of Directors for the Ad Council, the National Board of Directors of the American Advertising Federation, and the advisory boards of St. Jude Children’s Hospital.  Recent honors and recognitions include Fast Company's “100 Most Creative People In Business,” an Advertising Age “Media Maven” distinction, Fortune Magazine’s "40 Under 40" top business leaders and AdWeek’s “50 Most Indispensable Executives in Advertising.” In 2014, he  was inducted into the Advertising Hall of Achievement.

Kathy McGettrickKathy McGettrick

Vice President, Market Development & Insights and Client Advocacy Officer, IBM Corporation 

Kathy leads the worldwide Market Development & Insights (MD&I) organization at IBM.  MD&I provides a trusted, objective view of the market and its impact on IBM, empowering IBMers to drive actions on behalf of IBM’s clients. MD&I has deep expertise in a broad range of intelligence domains including client research, competitive intelligence, analytics, market sizing and forecasting, and social insights analysis. Bluemine – MD&I's unique digital insights marketplace – serves 150,000+ IBMers around the globe.

As Client Advocacy Officer, Kathy is responsible for leading IBM’s enterprise-wide transformation to improve client experience with IBM’s relationships, offerings, and services.  Under Kathy’s leadership, IBM’s digital client experience management platform was implemented, designed to gather and activate feedback at the moments of truth where customers interact with IBM. Kathy began her IBM career in the sales profession.  She later moved into product development and then into market research.  Most recently, she has held multiple executive leadership positions in market insights.   

Kathy holds a Bachelor of Arts degree in Economics from Smith College in Massachusetts.

Anil Menon Anil Menon

President, Globalisation and Smart+Connected Communities, Cisco Systems

Anil Menon joined Cisco Systems as President of Globalization and Intelligent Urbanization in March 2009. In this role, Dr. Menon co-leads Cisco's globalization efforts and East Headquarters in Bangalore, and Cisco's global initiatives around Intelligent Urbanization (IU).  IU is a key globalization priority for Cisco, and the company is focused on working with cities around the world to use the network as the platform for driving economic, social, and environmental sustainability. Prior to joining Cisco in 2009, Dr. Menon held several positions as a senior executive at IBM Corporation, most recently as vice president of Corporate Strategy for IBM Growth Markets.  He also served as vice president of Worldwide Marketing and Strategy for IBM Systems and Technology Group.  For three years, Dr. Menon was CEO of IBM’s Strategy Team, a rotating group of senior leaders charged with setting and driving IBM’s strategic priorities. Prior to joining IBM, Anil was on the marketing faculty at Emory University’s Roberto C. Goizueta Business School, Atlanta, USA. He was Sony Fellow in Business Strategy with the Sony Corporation. He also served on the Executive Committee of the Strategic Planning Institute, an international business think tank which originated at the Harvard Business School.

Vikram Nangia Vikram Nangia 

SVP, Credit and Collections at Charter Communications

Vikram Nangia is a seasoned executive with 25 years of experience in customer service, finance, strategy and business development.  In his role as Senior Vice President, Credit and Collections at Charter Communications, Vikram is responsible for overseeing the company's credit, collections, and cash management functions for residential and small-to-medium businesses. 

Nangia joins Charter after 16 years with the American Express Company where he served in a number of leadership positions including, most recently, as Executive Vice President, World Service. At American Express, Nangia oversaw the billing and card-issuing organization and led a digital transformation around card and account servicing. Prior to American Express, Nangia served as a Director in the M&A group for Philip Morris, Inc. where he helped lead the IPO of Kraft Foods and an $18.9 Billion acquisition of Nabisco holdings, Inc. Nangia joined Philip Morris through its acquisition of Kraft Foods where he served in various Finance & Strategy roles

Vikram obtained his undergraduate degree in Economics from the University of Delhi, India, MA (Economics) from the State University of New York at Stony Brook, NY and an MBA from the University of Michigan at Ann Arbor, Michigan.

Kristen O’HaraO’Hara

Former Chief Marketing Officer, Global Media, Time Warner Inc.

As CMO of Global Media for Time Warner, Kristen O’Hara was responsible for leading strategic collaborations that fueled growth for Time Warner and its operating companies.  By leveraging data, consumer insights and new technology platforms, she helped to drive innovation in marketing, research, ad sales, and social media. She was a key architect of the Medialab at Time Warner and helped develop Time Warner’s first company-wide data strategy.

O’Hara joined the company in 2002 as Vice President, Corporate Marketing and Sales Strategy, at Time Inc.  Prior to Time Warner, O’Hara held leadership positions at Young & Rubicam Inc., driving strategy and business development for top advertisers including AT&T, Sony, Yum Brands, Dr Pepper and 7Up. She also served briefly as Vice President, Global Business Services at Sanp, Inc.

O’Hara is a trustee of the Signature Theatre Company in New York, serves on the board of the DMA and is an active volunteer at Mt. Sinai Hospital.

Raja RajamannarRajamannar

Chief Marketing and Communications Officer, MasterCard

Raja Rajamannar is the Chief Marketing & Communications Officer of MasterCard.  He is also the President of its Healthcare division.  He is responsible for building the MasterCard brand, driving business for MasterCard products and services and advancing sustainable competitive differentiation for the company. He also serves on the Board of Directors of PPL Corporation, a Fortune 500 power generation and utilities company, and on the board of the Ad Council.

Prior to his role at MasterCard, Raja served as the Chief Transformation Officer of Anthem (formerly, WellPoint), a Fortune 500 health insurance company.  Raja also served as Chief Executive, International and Chief Innovation & Marketing Officer at Humana for a period of three years. Earlier, Raja was at Citigroup for 15 years holding a number of leadership roles, including Global Chief Marketing Officer, Cards and Payments, where he was responsible for transforming the credit card business model and strategies. Raja served as Chairman and CEO, Diners Club North America from 2004 to 2006. He also served as head of credit cards for Citi’s Europe, Middle East and Africa (EMEA) region and head of all consumer asset products for Western Europe. Prior to Citigroup, Raja spent 7 years with Unilever in sales and product management roles. He started his career with Asian Paints in India.

Raja has a Master of Business Administration degree from the Indian Institute of Management, Bangalore, India, and a Bachelor of Technology degree in Chemical Engineering from Osmania University in Hyderabad, India. He also holds a patent in the consumer packaged goods space.  Raja is married and has two sons.

Humam Sakhnini '01Humam Sakhnini

President, King Digital Entertainment, Ltd.

Humam Sakhnini is the President of King, having been appointed to the role in early 2019. He oversees all strategic and operational management at the leading casual games company, most famous for its iconic mobile games franchises—including Candy Crush and Farm Heroes—which reach hundreds of millions of players each month.

Humam has been with King since 2016, initially serving as the Chief Financial Officer and Chief Strategy Officer. Humam also spent six years at King’s parent company, Activision Blizzard, as the Chief Strategy and Talent Officer. During this time, he led several successful growth and corporate development initiatives, including the company’s acquisition of King. Earlier in his career, Humam spent eight years at McKinsey & Company as a partner, where he provided counsel to executives at the world's leading media and technology companies. During his tenure at McKinsey, he focused on business strategy including acquisitions, international growth, and market entry, as well as marketing, sales, and organizational transformation.

Humam was educated at the University of Western Ontario, where he received his undergraduate degree in Economics. He subsequently went on to earn an MA in Economics from Queen’s University and an MBA in strategy and finance from the Yale School of Management. 

Linda Schupack YC '83, SOM '92 Linda

President of Marketing, Entertainment Networks at AMC

In this role, Linda leads all marketing functions for AMC, BBC America, SundanceTV and IFC. Prior to her role as president of marketing, Linda was the executive vice president of marketing for AMC where she was responsible for the strategic oversight, management and implementation of the network’s multiplatform consumer and trade marketing activities, including advertising campaigns and consumer and ad sales promotions.  Ms. Schupack also directs the network’s brand identity as an uncompromising celebration of great stories, which speaks to its record-shattering Emmy® and Golden Globe® wins for its original series.

Ms. Schupack joined AMC in 2005 from parent company Rainbow Media Holdings LLC, (now AMC Networks) where she served for four years as senior vice president of creative services.  In that role, she served as Rainbow Media’s chief creative mind and was a key architect in the evolution of the AMC, IFC and WE tv brands.  Before joining Rainbow Media, Ms. Schupack, an industry veteran, held a number of senior positions at Viacom’s Nickelodeon, including vice president of marketing and programming for Nick International, where she oversaw the creative development of Nickelodeon internationally, interpreting the brand for local audiences through the development and execution of marketing and programming strategies.

Ms. Schupack earned her undergraduate degree from Yale College ‘83, and Master of Business Administration degree from the Yale School of Management ‘92.  In 2008, she was named by AdWeek as Entertainment Marketer of the Year and in 2009, AMC’s marketing department was acknowledged as Marketing Team of the year by the Cable Faxies.  In 2012, she received the Vanguard Award for Marketing from the National Cable & Telecommunications Association (NCTA).

Donna Tuths ‘89 Donna

SVP and Global Head, Cognizant Interactive

Donna Tuths is the Senior Vice President of Cognizant Interactive, where she is responsible for global practice with 15,000+ digital practitioners devoted to delivering world-class experiences at scale. Cognizant Interactive provides services related to Strategy & Design, Content, Commerce and Social. Prior to Cognizant Interactive, Donna was the Managing Director at  Accenture Interactive where she led its Global Content Management practice and Digital Production and Content Services Offering, as well as managed AI’s newest acquisition -- avVenta, now part of Accenture. Donna is a digital and multi-channel marketing and communications executive with over 20 years’ experience combining management consulting and agency management with deep expertise in global branding , customer relationship management (CRM), customer experience design, digital marketing, multi-channel marketing, and data-driven marketing enablement. Donna was President of Organic, an Omnicom digital agency. She also managed the global healthcare practice for Ogilvy Interactive, and was CEO of Ogilvy Healthworld Worldwide, which had 55 offices in 36 countries. Donna was a member of the 4A’s Government Relations Committee from 2006 to 2010, helping to shape the Advertising Industry’s agenda in Washington, DC.  She is a frequent contributor to MedAd News and MM&M on topics related to digital marketing and emerging technologies.

Donna holds an AB in Philosophy and Economics (cum laude) from Barnard College, an MA in International Economics and European Studies from the Johns Hopkins Paul Nitze School of Advanced International Studies, and an MBA from the Yale School of Management. Donna is also a member of the Council on Foreign Relations. She lives with her husband, three sons, and two Labradors in Pelham, New York.

Vanessa Vachon Vanessa Vachon

Global Head of Insights & Analytics, Sanofi Consumer Healthcare

Vanessa Vachon is the Insights & Analytics leader at Sanofi Consumer Healthcare since 2018. She began her career at Procter & Gamble in Canada in marketing/digital and insights in 2000, then moved to Switzerland in 2002, leading business growth & turnaround via insights & analytics in global P&G beauty divisions like Skin Fragrances, and Salon Professional. After a 16-year career at P&G, she transitioned to Coty with the sale of P&G’s beauty portfolio, driving top- and bottom-line through digital transformation. Her passion to make the world a better place finally led her to health care and Sanofi where she’s elevated the function to strategic foresight partner focusing on insights & behavioral science, trends & innovation, and performance culture & analytics. Vanessa currently lives in both Germany & Switzerland.