Yale School of Management

Center for Customer Insights

Advancing the frontiers of consumer understanding

2020 Yale Customer Insights Conference

November 20, 2020, 8:30 a.m. – 1:00 p.m. EST

Yale Customer Service Conference

At the 2020 Yale Customer Insights Conference, leading thinkers and doers will come together to share notes at an event exploring the frontiers of marketing strategy, consumer choice, and product innovation. 

Diversity of Perspectives

Mix of global leaders in business, academia, and society present a unique balance of rigorous research and on-the-ground experience

Inspiration that Recharges

Quick-paced, high-energy agenda drives multi-dimensional thinking and rapid exposure to new ideas to recharge your approach and refresh your toolkit.

A note from the YCCI:

In response to the COVID-19 pandemic, we at Yale have decided it’s best to postpone our annual Customer Insights Conference, scheduled to take place on May 8-9, 2020 in New Haven, until late fall at the earliest. 
We hope to have more information for you in the coming months regarding schedule, speaker line-up and additional details.
Until then, best wishes for the health and safety of you and your loved ones.

Evans Hall, Yale School of Management
165 Whitney Avenue
New Haven, CT 06511
United States

Past Events