Yale School of Management

Director of Business Operations

Detailed Job Listing:

job family: managerial and professional  

STARS Requisition: 64818BR 
University Job Title: Operations Manager 1
Department Job Title: Director of Business Operations

Grade: M5

Position Focus: 

Ensures faculty, students, and staff receive high quality administrative support in a manner compliant with university policies and procedures, and marshals and leverages available resources (financial or otherwise) to help advance the unit’s and university’s mission. Enables faculty and program leadership to maximize their focus on program activities by: managing and implementing assigned financial and/or administrative support services for the unit; assessing the unit’s operational challenges and opportunities, working to develop and implement solutions with the Lead Administrator (LA) and/or others as appropriate; and serving as a critical conduit for strengthening the interface between unit needs/requirements and service provider activities.

Reports to the Chief Financial Officer and in his absence, is responsible for the School of Management (SOM) Business Operations. In support of the mission and operation of Yale SOM, directs the business operations, fiscal and administrative functions of this self-support professional school with an operating budget of $150M. Oversees work of 8 FTEs (including three M/P direct reports).

Essential Duties: 

Department specific examples of essential duties:

  1. Administrative Services Manager:With thorough comprehensive knowledge of university and department procedures, goals and objectives, and with the backdrop of a fast-paced, high volume SOM environment, direct the operations of the Business Office including system design and implementation, financial statement production and distribution, procurement, deposits, payments, payrolls and all other daily activity. Independently resolve problems and originate solutions for the day-to-day operation of the department.
  2. Financial Analyst and Manager: Direct two Financial Analysts in budget preparation, analysis and monitoring. Direct the coordination review process of updating and maintaining the long-term financial model. Primary responsibility for staff budget and monitoring. Direct and perform a variety of accounting, statistical and financial analyses. Build out usage of the Power BI platform to increase the efficiency of departmental financial reporting processes and enhance our data visualization options.
  3. Risk Manager: Ensure financial functions are performed efficiently, effectively, with a high level of customer service and creativity while in compliance with university policies and procedures.
  4. University Citizen: Keep informed of new and developing university initiatives and serve as SOM project leader for a variety of university financial initiatives. Working closely with the appropriate university staff, help inform the development and implementation process and coordinate the dissemination of information and integration of the new systems at SOM via pilot programs and on-going training sessions.
  5. Talent Manager and Developer: Utilize effective practices for attracting, retaining, and developing high quality Business Office talent and other unit non-faculty personnel as assigned. Work with HR partners to participate in selection, performance management and career development processes, as well as to address employee relations issues in line with university guidelines and contractual agreements. Partner with the LA in the assessment of current unit non-faculty personnel and future talent needs. Make recommendations for the movement of administrative talent and the development of Business Operations staff. Cultivate a diversity of backgrounds and perspectives in the unit.
  6. Strategic Resource: To inform school leadership strategy, manage business analysis initiatives such as Program Contribution Analysis and scale and scope analyses.
  7. May perform other duties as assigned.

Required Education & Experience:

Bachelor’s degree and minimum three years of related experience including demonstrated leadership, project management and/or supervisory experience; or equivalent combination of education and related experience. Thorough working knowledge of accounting, financial reporting and analysis, preferred: fund accounting. Experience preparing budgets, forecasts and financial plans; experience integrating multiple pieces of financial information to identify themes, trends, and issues. Demonstrated experience in managing relationships and influencing outcomes. Demonstrated creativity and effectiveness in a complex organization.

Required Skills & Abilities: 

  1. Excellent oral and written communication, organizational and analytical skills.
  2. Demonstrated proficiency in MS Suite, spreadsheets, typing, and Internet navigation.
  3. Strong supervisory skills. Commitment to an inclusive workplace.
  4. Demonstrated effective team player with customer focused orientation and the ability to lead with a positive and can-do attitude that supports the goals, mission, and aspirations of the school.
  5. Demonstrated ability to work in a fast-paced and changing environment.


Five years of related work experience. Experience using Workday. Global orientation; experience working across countries and regions, and fluency in more than one language.


  • Customer Service Focus – Listening carefully to and understanding customers’ needs and proactively responding to those needs in a consistent and timely manner.
  • Teamwork/Communication – Working cooperatively to achieve common goals. Support cooperation, collaboration and the sharing of information.
  • Product Excellence – Provide the best quality product available and continuously upgrade standards to maintain quality.
  • Leadership – Provide direction and motivation to others through communication, modeling appropriate behavior, optimism and high achievement
  • Innovative – Openness to new ideas and their implementation. Ability to react and adapt to changing situations appropriately.
  • Strategic Thinking – Recognize opportunities, identify critical, high pay-off activities and prioritize them to attain goals.

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