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Director of Admissions, Operations, and Enrollment

Detailed Job Listing:

JOB FAMILY: MANAGERIAL AND PROFESSIONAL

STARS Requisition: 70674R
University Job Title: Student Services Officer 5
Department Job Title: Director of Admissions, Operations, and Enrollment

Grade: 25

Position Focus: 

Develops and implements innovative admissions strategies and programs. Manages all operational activities within the Yale School of Management (Yale SOM) Admissions Office, including application processing and review. Manages budgetary and financial operations of office, and admissions yield efforts. Works collaboratively with other SOM departments to ensure comprehensive and integrated delivery of the school’s mission. This position reports to the Assistant Dean of Admissions.

Essential Duties: 

  1. Plan and implement innovative programs and strategies for the Admissions Office. Compile key admissions data, analyze trends and outcomes, and recommend new approaches and strategies. Identify new opportunities to increase applications for admission and enhance yield of admitted applicants.
  2. Working collaboratively with other members of the admissions team, build queries and dashboards to extract and visualize data that provides key insights into the success of the office’s recruiting, evaluation, and yield efforts.
  3. Direct admissions operational activities, including application submission, processing, review, and decision-making for the 3,500-applicant MBA program and the 1,000-applicant MMS-Asset Management program.
  4. Oversee operations for application processes that aim to increase the diversity of the Yale SOM student body, including the Consortium for Graduate Study in Management (“CGSM”) and QuestBridge (“QB”) third-party applications. Supervise staff members tasked with managing such processes.
  5. Work across all Yale SOM admissions teams to implement consistent, best practices in terms of operations and data management.
  6. Manage Admissions Office’s operations budget, including the hiring and use of admissions systems vendors.
  7. Oversee admissions office admitted student yield efforts, with the objective of enrolling the strongest possible class to Yale SOM. Supervise staff members tasked with managing such efforts.
  8. Evaluate all admissions applications, interviews prospective applicants, and independently assesses each application against a variety of factors, including the applicant’s strength, weaknesses, and potential contribution to the Yale community. Determines applicants’ standing within local, national, and international applicant pools.
  9. Analyze and independently assesses overall records to determine if applicants are appropriate for admissions committee review.
  10. Present applicant recommendations to admissions committee. Brief admissions committee about applicants and about schools and geographical regions as they relate to evaluation of applicant files.
  11. Deliver public presentations designed to promote Yale to prospective applicants.
  12. Provide guidance and counseling to prospective students.
  13. Serve as a liaison with organizations and individuals involved in the admissions process.
  14. Supervise M&P and C&T staff members.
  15. Participate on key Yale SOM committees.
  16. May perform other duties assigned.

Required Education & Experience:

Bachelor’s degree in relevant field and six years of experience in admissions, registration, placement, financial aid, student counseling or an equivalent combination of education  

Required Skills & Abilities:  

  1. Ability to travel, both domestic and international.
  2. High-level analytical skills and excellent computer skills, including the ability to work with advanced MS Office, complex databases, and spreadsheets.
  3. Superior demonstrated written and oral communication skills.
  4. Team player with superior interpersonal skills.
  5. Ability to work successfully in a fast-paced and changing environment and to lead with a positive and can-do attitude that supports the mission of the school.

Preferred:

Experience in higher education administration with management responsibility or in a field consistent with career paths of management students. Proven record of successful development and implementation of new programs. Master’s degree, experience in MBA admissions, student affairs, or career development. Global orientation, experience working across countries and regions, and fluency in more than one language. 

Competencies:

  • Customer Service Focus – Listening carefully to and understanding customers’ needs and proactively responding to those needs in a consistent and timely manner.
  • Teamwork/Communication – Working cooperatively to achieve common goals. Support cooperation, collaboration and the sharing of information.
  • Product Excellence – Provide the best quality product available and continuously upgrade standards to maintain quality.
  • Leadership – Provide direction and motivation to others through communication, modeling appropriate behavior, optimism and high achievement
  • Innovative – Openness to new ideas and their implementation. Ability to react and adapt to changing situations appropriately.
  • Strategic Thinking – Recognize opportunities, identify critical, high pay-off activities and prioritize them to attain goals.

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