Detailed Job Listing:
JOB FAMILY: MANAGERIAL AND PROFESSIONAL
STARS Requisition: 81652BR
University Job Title: Coordinator 4
Department Job Title: Curriculum Support Coordinator
Grade: 23
Position Focus:
The Curriculum Support Coordinator at the Yale School of Management (SOM) provides support for administration of faculty development and instructional coordination efforts, broadly, including educational technologies, distance learning, specialized classroom support, and a variety of curriculum alignment and benchmarking initiatives. The Coordinator will develop and maintain an understanding of management and business school curriculums, as well as a working fluency with new media pedagogies and learning modalities. Additionally, the Coordinator will work closely with faculty and staff to strengthen the adoption of creative and effective learning solutions in a range of classroom and online settings. The Coordinator reports to the Assistant Dean for Faculty and Curriculum.
Essential Duties:
- Conduct curricular benchmarking, both internal and external to SOM, to support assessments of curriculum and strategic planning efforts.
- Organize and track inventories of learning strands, cases, protagonists, guests, and materials used, across the curriculum to support alignment.
- Maintain institutional knowledge of specialized execution and planning needs for courses with complex delivery needs and maintain relationships needed to engage with stakeholders of these courses, across the school.
- Provide specialized support for existing and future courses with complex delivery needs; manage teams of TAs, with autonomy and discretion, to oversee the execution of classes with multifaceted exercises, advanced simulations, and/or distinct technological requirements; work with teaching faculty to develop and update activities to improve courses, over time.
- Work entrepreneurially to improve courses by continuously benchmarking against similar offerings at peer schools, enhancing and updating simulations, and sourcing cutting-edge materials to maintain high quality.
- Coordinate mentoring and faculty development programming, organizing events and workshops as outlined by Assistant Dean and Deputy Deans.
- Experiment with a range of learning technologies and provide consultation and coordination support to faculty and staff on their adoption/use.
- Collaborate with SOM IT Media Services, SOM’s Case Study team, and degree program staff to advance the use of instructional technologies.
- Manage assigned project tasks to ensure timely and high-quality outcomes. Provide regular status reports on assigned projects.
- Deliver highest possible degree of service and responsiveness in complex, multi-vendor, and multi-platform environment.
- Supervise TAs, temporary and student workers, when applicable.
- May perform other duties as assigned.
Required Education & Experience:
Bachelor’s Degree in related field and three years of related experience or an equivalent combination of education and experience.
Required Skills & Abilities:
- Working knowledge of instructional principles and practices applicable to classroom and online learning.
- Ability to operate autonomously while handling high levels of responsibility, discretion, and confidentiality.
- Ability to liaise with key stakeholders, from across the university, to support complex course execution and coordination of special projects and initiatives related to faculty development and assessments of curriculum (committees, media services, faculty support, facilities, etc.)
- Knowledge of learning simulations necessary to support complex and/or experiential course activities with multifaceted exercises.
- Strong organizational skills to contribute to team efforts in operations/projects, assessments, and reporting.
- Excellence in working under time constraints, managing priorities, and competing requests for services, and coordinating people and projects.
- Excellent written, oral, and presentation skills. Writing sample required at interview. Experience working with Excel and/or databases.
- Strong customer service orientation and passion for the pursuit of excellence.
- Proven commitment to diversity and inclusion, equity, and excellence.
Preferred:
Experience with learning management systems, collaboration/conferencing tools, and faculty/course support in professional school setting. Global orientation.
Competencies:
- Customer Service Focus – Listening carefully to and understanding customers’ needs and proactively responding to those needs in a consistent and timely manner.
- Teamwork/Communication – Working cooperatively to achieve common goals. Support cooperation, collaboration and the sharing of information.
- Product Excellence – Provide the best quality product available and continuously upgrade standards to maintain quality.
- Leadership – Provide direction and motivation to others through communication, modeling appropriate behavior, optimism and high achievement
- Innovative – Openness to new ideas and their implementation. Ability to react and adapt to changing situations appropriately.
- Strategic Thinking – Recognize opportunities, identify critical, high pay-off activities and prioritize them to attain goals.