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Associate Director for Admissions

JOB FAMILY: MANAGERIAL AND PROFESSIONAL

STARS Requisition: 88238BR 
University Job Title: Student Services Officer 3, Professional Schools
Department Job Title: Associate Director for Admissions
Grade: 23

Work Model: Hybrid 

Position Focus: 

The Associate Director (AD) plans and participates in the recruitment, selection, and enrollment of applicants to the Yale School of Management (Yale SOM) MBA Program, with a particular focus on evaluation and special populations. The AD works collaboratively with other SOM departments to ensure comprehensive and integrated delivery of the school’s mission. This position reports to the Senior Associate Director of Admissions (Data and Evaluation).

Essential Duties: 

  1. Review and evaluate applications to the MBA program and present candidates to the other members of the Admissions Committee. (All committee members are professional admissions staff.) Contribute informed opinions with regard to applicants’ final decisions. 
  2. Interview and provide guidance and counseling to prospective students. Represent Yale SOM by speaking at online and in-person events and interacting with prospective applicants and admitted students.
  3. Manage and direct the overall efforts of the Admissions Office as they relate to a specific substantive coverage area: evaluation support and special populations. Develop new and proactive ideas/programs for this area, assess for integration with the office’s overall strategy, and determine and identify appropriate staff participation for implementation and ongoing management of new programs.
  4. Support development of application content and evaluation tools, being responsive to the priorities of the school and trends within the industry. Collaborates with the Operations team to translate priorities and insights into the application form and overall process. Include resolving reader issues, conducting regular reviews of and updates to application-oriented materials and resources, and managing the academic/employment verification process.
  5. Support implementation of policies related to applications and enrollment.
  6. Manage the admissions waitlist, acting as the primary point of contact for waitlisted candidates and as the key member of the Admissions Office for the evaluation of waitlisted candidates.
  7. Maintain specialized knowledge and support evaluation for special populations such as Silver Scholars, joint degree candidates, military candidates, and waitlisted candidates. Work closely and collaboratively with members of the recruiting team, other constituents at Yale SOM (including faculty, CDO, and AASL), as well as colleagues across Yale, to devise and implement these strategies.
  8. Collect relevant admissions statistics and build reporting tools for special populations, to enable effective and efficient monitoring within an application season, analysis across application seasons, and ongoing reporting to key internal constituents and external stakeholders.
  9. May supervise the daily activities of full-time and casual C&T staff and coordinate work with other M&P staff as they relate to the specific substantive coverage area.
  10. Design and implement innovative projects based on the needs of the admissions office.
  11. May be assigned to serve on key committees and to other projects or initiatives.

Required Education & Experience:

Bachelor’s degree in a relevant field and four years of experience in a related area or an equivalent combination of education and experience. 

Required Skills & Abilities: 

  1. Ability to initiate programmatic and individual activities while functioning in a team setting. Ability to handle multiple tasks and projects simultaneously.
  2. Strong analytical and technical skills, including ability to work with advanced MS Office, complex databases, and spreadsheets.
  3. Exceptional oral and written communication skills required to interact effectively with a range of internal and external constituencies. 
  4. Strong organizational and superior interpersonal skills.
  5. Proven commitment to diversity and inclusion, equity, and excellence.

Preferred:

MBA or other advanced degree. Four years of experience in higher education or a field consistent with career paths of management students. Slate (Technolutions) experience is a plus.

Competencies:

  • Customer Service Focus – Listening carefully to and understanding customers’ needs and proactively responding to those needs in a consistent and timely manner.
  • Teamwork/Communication – Working cooperatively to achieve common goals. Support cooperation, collaboration and the sharing of information.
  • Product Excellence – Provide the best quality product available and continuously upgrade standards to maintain quality.
  • Leadership – Provide direction and motivation to others through communication, modeling appropriate behavior, optimism and high achievement
  • Innovative – Openness to new ideas and their implementation. Ability to react and adapt to changing situations appropriately.
  • Strategic Thinking – Recognize opportunities, identify critical, high pay-off activities and prioritize them to attain goals.

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