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Assistant Director of Events, Yale Center for Customer Insights & Yale Program on Stakeholder Innovation and Management

STARS Requisition: 82525BR
University Job Title: Assistant Director 2
Department Job Title: Assistant Director of Events
Grade: 23

Position Focus: 

The Assistant Director of Events at Yale Center for Customer Insights (YCCI) at the Yale School of Management (SOM) leads the event marketing and planning for events for two academic centers, the Yale Center for Customer Insights (YCCI) and its newly formed sister initiative, the Yale Program on Stakeholder Innovation and Management (Y-SIM). This position reports to the YCCI Executive Director.

Essential Duties: 

  1. Direct high-profile, large-scale, and multifaceted events, workshops and webinars featuring distinguished speakers and scholars with flawless execution.
  2. Oversee annual meetings with the Centers’ Advisory Board members.
  3. Work with the Executive Director of YCCI and the Director of Y-SIM, develop and manage a calendar of events across the two centers. 
  4. For each event, gain alignment with internal stakeholders on event goals, timelines, marketing cadence and budget.
  5. Provide and oversee internal status of progress-tracking across projects and centers, including providing updates to leadership on event registration.
  6. Collaborate with the Associate Director of Social Media Marketing at YCCI to develop a compelling marketing, sales and/or sponsorship strategy as needed for each event. 
  7. Manage speaker, VIP, and client relations. Develop systems to consistently improve efficiency, innovation, and customer satisfaction. Manage support staff and vendors to assure the highest quality experiences.
  8. Oversee event & workshop attendee experience, including identifying and developing systems and processes for sharing pertinent information, pre-reads, or logistics.
  9. In coordination with Center leadership, develop and monitor budgets.
  10. Build and maintain strong internal and external partnerships to enhance the quality and impact of Center events, activities, and relationships.
  11. Improve and systematize documented operating processes and administrative protocols of the department and work to ensure compliance with school and university policies and to ensure consistent learning and improvement. 
  12. Own event operations from start to finish, including travel booking and reimbursements, catering, and management of third-party vendors, and Zoom coordination for online events/webinars.
  13. Other projects as assigned.

Required Education & Experience:

Bachelor’s Degree in related field and three years of experience or an equivalent combination of education and related experience.

Required Skills & Abilities: 

  1. Superior oral and written communication skills.
  2. Experience in event planning, event management or marketing.
  3. Superior interpersonal skills to interact effectively and represent the school well with participants, faculty, students, administrators, and corporate contacts.
  4. Excellent attention to detail. Proven organizational skills, including the ability to organize and manage multiple projects and processes simultaneously, experience tracking multi-stage projects or processes to completion.
  5. Proficiency with Windows and Microsoft products. Experience with content management system.
  6. Excellent problem solving and conflict resolution skills.
  7. A team player who works well with other members of the staff. Some night and weekend work. Project management background managing major corporate client relationships and/or events, managing multiple projects. May include travel.
  8. A leader with a positive and can-do attitude who supports the mission of the center.
  9. Proven commitment to diversity and inclusion, equity, and excellence.

Preferred:

Master’s degree.

Competencies:

  • Customer Service Focus – Listening carefully to and understanding customers’ needs and proactively responding to those needs in a consistent and timely manner.
  • Teamwork/Communication – Working cooperatively to achieve common goals. Support cooperation, collaboration and the sharing of information.
  • Product Excellence – Provide the best quality product available and continuously upgrade standards to maintain quality.
  • Leadership – Provide direction and motivation to others through communication, modeling appropriate behavior, optimism and high achievement
  • Innovative – Openness to new ideas and their implementation. Ability to react and adapt to changing situations appropriately.
  • Strategic Thinking – Recognize opportunities, identify critical, high pay-off activities and prioritize them to attain goals.

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