Program Coordinator, Asia Programs

Detailed Job Listing:

job family: Clerical & Technical  

STARS Requisition: 46340BR
University Job Title:  Program Coordinator 
Department Job Title: Program Coordinator, Asia Programs 

Grade: D

Position Focus: 

Reporting to the Assistant Director of Asia Program Operations, assist with the curricular and operational aspects of executive education programs for the Yale School of Management executive education clients, with a special focus on the Asia Programs portfolio. 

Essential Duties: 

  1. Working collaboratively with the Executive Programs team and various administrative departments at SOM, the Program Coordinator will support Program Managers as assigned, taking on responsibility for all activities necessary to assist with the planning and delivery of programs of the highest quality.
  2. Work closely with the Executive Programs team to coordinate the necessary advance and contingency planning to ensure the smooth and successful execution of client learning initiatives. 
  3. Coordinates travel logistics, room and meal planning, and local transportation for assigned clients and projects, as directed by Program Managers.
  4. Develops strong working relationships with school, campus and community-based business partners.
  5. Plans and collaborates with other Yale School of Management administrative offices, other University departments, support staff and vendors, as directed by the Assistant Director of Asia Program Operations.
  6. Coordinates all details to ensure operational excellence of the programs. Works closely with administrative team to direct the timely compilation, production and distribution of course materials.
  7. Drafts, edits, proofreads, and translates course materials, client communications, and contracts in both English and Chinese.
  8. Contributes to the development and improvement of innovations and program enhancements that will improve customer satisfaction and program effectiveness, and operational efficiency.
  9. Serve as onsite troubleshooter for client programs and individual program participants, working with the Program Managers and Director of Program Operations.
  10. As directed by the Assistant Director of Asia Program Operations, monitor contracts, participant feedback, program budgets, and expenses with suppliers for assigned clients.   
  11. As directed by the Assistant Director of Asia Program Operations and other administrative departments improve and systematize documented operating processes and administrative protocols of the department and work to ensure compliance with school and university policies.
  12. Ensures that all assigned program and participant records are accurate and up to date.
  13. Other projects as assigned.

Required Education & Experience: 

Six years of related work experience, four of them in the same job family at the next lower level and a high school level education; or four years of related work experience and an Associate degree; or little or no work experience and a Bachelor degree in a related field; or an equivalent combination.

Required Skills & Abilities: 

  1. Proficiency with both Windows and MacOS operating systems as well as Microsoft applications: Outlook, Word, Excel and PowerPoint. Must be able to flex schedule to work nights and weekends as required for programs. Travel, including international travel, may also be required.
  2. Superior interpersonal skills to interact effectively and represent the school well with participants, faculty, administrators, and corporate contacts. Excellent project management skills.
  3. Possesses a positive and can-do attitude that supports the mission of the school. Proven ability to work successfully in a fast-paced and changing environment. A team player who works well with other members of the staff.
  4. Proven organizational skills, including the ability to organize and manage multiple projects and processes simultaneously.
  5. Ability to translate both oral and written Mandarin Chinese. Excellent written and oral communications skills.

Preferred: 

Bachelor’s degree. Experience managing major corporate client relationships and/or events, managing multiple projects simultaneously, and facilitating the delivery of world-class service. Proficiency in Adobe applications, especially InDesign Global orientation, experience working across countries and regions, and fluency in more than one language

Competencies:

  • Customer Service Focus – Listening carefully to and understanding customers’ needs and proactively responding to those needs in a consistent and timely manner.
  • Teamwork/Communication – Working cooperatively to achieve common goals. Support cooperation, collaboration and the sharing of information.
  • Product Excellence – Provide the best quality product available and continuously upgrade standards to maintain quality.
  • Leadership – Provide direction and motivation to others through communication, modeling appropriate behavior, optimism and high achievement.
  • Innovative – Openness to new ideas and their implementation. Ability to react and adapt to changing situations appropriately.
  • Strategic Thinking – Recognize opportunities, identify critical, high pay-off activities and prioritize them to attain goals.

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