News & Events

Recent News

06/29/2015

Prof. Ravi Dhar quoted in front-page New York Times article

05/20/2015

At this year’s 10th annual Yale Customer Insights Conference, leading practitioners and academics detailed some of today’s most important trends.

03/17/2015

Ravi Dhar is quoted in Time Magazine, discussing Uber, Lyft, and the on-demand economy.

03/17/2015

For a decade, the CCI has helped to shape a complex and challenging field.

03/10/2015

“Happy employees are productive employees.” Sounds like a phrase from a cheesy motivational poster, right? And yes, studies have shown this to be true in a general sense. But how about the hard numbers? Can employee engagement really translate to higher sales figures?

03/05/2015

The placebo effect has always been a bit of a mystery to science. Give patients a pill filled with sugar or in an injection of saline but tell them it's medicine, and a percentage of them will report feeling better.

02/26/2015

Workers who volunteer feel like they have more balance between work and the rest of their lives.

02/07/2015

Consumer decision-making does not unfold like a game of Pac-Man with systematic digestion of information pellets en route to the optimal choice. Only by testing real products with real consumers in real-world situations can companies hope to understand how their customers behave.

Upcoming Events

October 21-22, 2015
October 21: 12:00-7:00pm; October 22: 9:00am-5:00pm
November 10-12, 2015