CCI fellows are constantly adding to the knowledge about customer behavior and trends. The CCI Insights Review synthesizes their research and makes it accessible to the broader marketing community for real-world application.
Posts categorized "interview"
Few industries are as quiet as eyewear, and for precisely this reason Warby Parker is causing a minor revolution, disrupting the manufacture and retail of eyeglasses, just as Amazon did for books and Zappo’s for shoes. The Yale Center for Customer Insights talks to Anjali Kumar, Warby Parker’s Head of Social Innovation and General Counsel.
Are There Any Customer Insight "Holy Grails"?
Ken McGee (Gartner): Are you working on customer insight projects that really represent the "Holy Grail" for decoding customer "wants and changes"?
Dr. Ravi Dhar (Dhar): One of the Holy Grails is what Steve Jobs was innately known for - the preferences people already have but cannot articulate, identify or know that they even have.