Director of Admissions, Management Master's Programs and EMBA

Detailed Job Listing:

job family: managerial and professional  

STARS Requisition: 45099BR
University Job Title: Student Services Officer 5
Department Job Title: Director of Admissions, Management Master’s Programs and EMBA    

Grade: 25

Position Focus: 

Reporting to the Assistant Deans for Executive MBA and Management Master’s Programs and working closely with the Deputy Dean, leads the recruitment, selection, and yield of the strongest possible student body for Yale SOM’s MBA for Executives (EMBA) and Management Master’s Programs (Master of Advanced Management (MAM) and Master of Management Studies (MMS)). Leads an admissions team of M&P and C&T employees and student workers, providing strategic guidance, driving operational efficiency, and ensuring a best in class end-to-end customer experience for incoming students.

Essential Duties: 

  1. Leads the development of marketing and recruitment strategies, messages, and channels to promote the EMBA, MAM, and MMS programs and increase the pipeline of prospective applicants. In coordination with program teams and Yale SOM Communications, generates marketing content (including brochures, online content, digital marketing, and presentations) and ensures placement of “earned media” content to raise awareness about the EMBA, MMS, and MAM programs.
  2. Responsible for the evaluation and selection of students for the EMBA, MMS, and MAM programs. Evaluates all admissions applications, interviews prospective students, and independently assesses each application against a variety of factors, including the applicant’s strengths, weaknesses and potential contribution to the Yale community. Leads the MAM, EMBA, and MMS Admissions and Scholarship Committees, working collaboratively with Yale SOM loan partners and the Financial Aid department. Trains staff in best practices. Reviews financial aid for all applicants and works with loan provider to determine tailored financial aid packets for all admitted candidates. Reports on overall spending and discount rate per class.
  3. Strategizes and drives recruiting and yield efforts (including on- and off-campus and virtual events, master classes and faculty speaker events, materials, and community outreach) and engages in corporate outreach with key industries and partners. Coordinates travel schedule with Yale SOM internal departments (including MBA Admissions, Development & Alumni Relations, Career Development Office, Community & Inclusion, Executive Education, and Global Programs) and faculty.  Ensures highest possible yield outcomes for admitted candidates. Manages the enrollment and onboarding of MAM and MMS students including registration, pre-arrival communications, visa support, orientation, and course selection. Ensures smooth handoff to program team. Provides guidance and counseling to prospective and incoming students.
  4. Effectively represents the School, EMBA, MAM, and MMS programs in front of a variety of audiences, including SOM Boards, donors, committees, Global Network for Advanced Management partners, prospective applicants, students, staff, and alumni. Develops and delivers public presentations (including via webinars) designed to promote Yale SOM programs to prospective applicants. Identifies opportunities to cross-sell. Collaborates and develops strong relationships with Global Network for Advanced Management schools to establish and maintain pipelines of top MAM and MMS candidates.
  5. Works with the Assistant Deans of the EMBA and Management Master’s Programs and the Deputy Dean on the strategic development and evolution of the programs and their positioning. Keeps abreast of market trends for management education.
  6. Reports regularly to Deputy Dean and Assistant Deans with recruiting, admissions and yield updates, and financial aid/scholarship data, and makes data-driven recommendations on admissions and recruitment strategies. Delivers class profile data and supports external reporting as required.
  7. CRM/Slate super user, driving operational efficiency in application processing, reporting and communications.
  8. Supervises, trains, and develops M&P and C&T staff members and student workers.
  9. Participates on key Yale SOM committees, and liaises with SOM IT, Central IT, Academic Affairs and Student Life, Career Development Office, OISS, the Business Office and other Yale departments as necessary.
  10. May perform other duties as assigned.

Required Education & Experience: 

Bachelor’s Degree in relevant field and six years of experience in admissions, registration, placement, financial aid, student counseling or an equivalent combination of education and experience.

Required Skills & Abilities: 

  1. Enthusiasm, energy, and creativity; “can do”-attitude. High-level analytical skills, strong managerial and computer skills.
  2. Ability to craft and articulate messages for various audiences. Superior demonstrated written and oral communication skills, particularly in one-on-one and large group settings. Comfortable working with top-level executives.
  3. Significant global experience, understand of and appreciation for the needs and concerns of a diverse student body with global backgrounds.
  4. Superior interpersonal skills. Ability to mentor and develop a growing team.
  5. Must be available for extensive domestic and international travel.

Preferred: 

Master’s degree. Experience in MBA-, Management Master’s-level, or Executive MBA admissions, particularly in a global setting. Knowledge of Yale SOM environment, including people, facilities and departments. Global orientation; experience working across countries and regions, and fluency in more than one language.

Competencies:

  • Customer Service Focus – Listening carefully to and understanding customers’ needs and proactively responding to those needs in a consistent and timely manner.
  • Teamwork/Communication – Working cooperatively to achieve common goals. Support cooperation, collaboration and the sharing of information.
  • Product Excellence – Provide the best quality product available and continuously upgrade standards to maintain quality.
  • Leadership – Provide direction and motivation to others through communication, modeling appropriate behavior, optimism and high achievement.
  • Innovative – Openness to new ideas and their implementation. Ability to react and adapt to changing situations appropriately.
  • Strategic Thinking – Recognize opportunities, identify critical, high pay-off activities and prioritize them to attain goals.

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